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Warning don't buy Indesit/Hotpoint!
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Oh dear....I was just coming on here to look for a dixons discount code to buy a hotpoint washer dryer....have had a hotpoint washer for a few years and have been very happy with it....Soolin which model was it that you bought?0
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I do hope then that you politely thank the Postman every day for delivering your mail and the bus driver for driving you.
As for doing us a favour surely we are doing you a favour for employing you?
Well, actually, I DO thank the postwoman if I happen to be outside when she is coming up my garden path, and I always say thank you to the bus driver when I receive my ticket, AND when I alight from the bus! - Don't you??
As for doing me a favour, maybe you are. It works both ways you know:D0 -
Oh dear....I was just coming on here to look for a dixons discount code to buy a hotpoint washer dryer....have had a hotpoint washer for a few years and have been very happy with it....Soolin which model was it that you bought?
I have the WD440 1400 spin. It has been trouble since the day it was delivered, even the hotpoint engineers are rude about it.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
pheewww!!! I think---- I have just ordered the WDD960P, fingers crossed I have a better experience than yours, my last hotpoint (wt965) has been great which was why I was keen to buy same brand again, used my egg card to get another 12months breakdown cover on it though to make sure0
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whitegoods_engineer wrote: »Well what a tirade from Bionic Woman.
So we are all idiots and just turn up when we want to!
I wish that people would not make such stupid comments.
I'm sure that Bionic Woman is one of those people who think that the engineer sits waiting by the phone, ready to rush to her aid when her appliance breaks down. Oh what a luxury that would be!
Well you need to be aware that however hard it is for you that your machine has broken down, you are just ONE of a list of customers that the engineer will attend that day, and your call is no more important nor has a higher priority than any other!
In the whitegoods trade, major manufacturers and retailers have an engineering workforce who carry out a large number of calls every year. I myself do approximately 2,500 visits per year.
The engineers start the day with a big list of calls, usually in a wide geographic area (3 or 4 hours actual driving during the course of the day, let alone repairing appliances!) It is not uncommon for engineers to set out each day with 14 plus jobs, all of whom expect us to accommodate their school runs, shopping trips, doctors appointments etc.
I do 10 + jobs a day currently and I call each of my customers with an estimate of when I will be with them. I say “between 1 and 4” or between “11 and 2” etc etc. I always stipulate that this is purely an estimate since I cannot tell what time I will be at the customer's house until I am walking up their garden path! So If I tell a customer it will be between 10 and 1, it is not a promise, it is not a guarantee, it is an estimate. I will get there as soon as I can, but don't expect me to give you a precise time as it is simply IMPOSSIBLE!
Almost every day when I say, for example, “I estimate that I will be there between 1 and 4”, somebody will say “can you narrow it down?” or, “ will it be nearer 1 or nearer 4?”
I DON'T KNOW, AND IT'S JUST AN ESTIMATE, THATS WHY I GAVE A 3 HOUR SLOT!!!
Then I get there at 4:10 and the customer says “You're late” NO I'M NOT LATE, IT WAS AN ESTIMATED TIME!!!!!!
We simply do not have the luxury of being able to give customers times since each repair we go to is unique and takes varying amounts of time to complete.
As for repairs, like any other job, we are not perfect. We sometimes get it wrong, sometimes we damage floors or units, but in the 2,500 visits I make a year, with the best of care, I will occasionally damage a floor or something, that's life unfortunately, and it would be a miracle if in doing that many calls no damage ever occurred!
Again with diagnosis we can't always get it right 100 percent of the time. Sometimes faults are not self evident or are intermittent, with the appliance behaving perfectly during the engineer's visit. Often it is the customer, overloading machines, failing to do the basic maintenance required. The vast majority of the time, as proven by the stats produced by every whitegoods organisation I have ever worked for, we get it right, and the customer gets a working appliance.
We get a snapshot visit of each appliance we attend. I wish I had a pound for every time I've been told that the 'noise happens every few weeks'. (I know, I'll move in with them and wait then!) We're not miracle workers, we do the best that we can in the limited time we are able to devote to your appliance.
The comment on buying from John Lewis made me laugh, Do you think the nice man from John Lewis (who gave such great service) who sold you the appliance will come out and fix it then? No, it will be the manufacturer!
To say we are all idiots is just so insulting.
Oh and the comment from you that the engineers don't care what state they leave your property in, what a stupid statement!
Your sh**ty couldn't-care-less attitude to your customers and the damage that you admit you sometimes cause is exactly what 'Bionic Woman' was complaining about. You just don't see it, do you? It's not her fault if you work for a crap company that overbooks its calls.0 -
I have a Hotpoint WF430 and it has given sterling service for several years now. The tumbler bars in the drum DID break away this year but I ordered some more from Hotpoint and they were sent in 48 hours. So HOORAH for Hotpoint for that. I fitted them myself, they just slide on and clip in place so no need to an engineer to call for that, thank you Mr White Goods Man.
Previously I had a Hoover washer/dryer and that was a bit rubbish in the dryer area. The wash part was excellent but the tumbledrier feature was a waste - it used LOADS of leccy and did not dry half as well as just leaving the clothes on a drier rail in the kitchen. It DID, however last for over 15 years so was a good buy in the end. I DID have to call out an engineer a couple of times, once for a clogged up thingy and once for a new door seal.
I personally would never buy another combined washer/dryer, being a firm believer in hanging clothes on the line outside (no need for IRONING!) or on a clotheshorse hanger in the kitchen. Incidentally, I bought the Hotpoint WF430 from a local shop, they delivered that day and installed it. No waiting like from Curry's etc
Eeeeeeeeh, washing machines, I could talk about them for HOURS I could....I am a cow so cannot speak Bullshine but I do recognise its smell when I come upon it.0 -
I do hope then that you politely thank the Postman every day for delivering your mail and the bus driver for driving you./QUOTE]
Yes, actually I always do this! My mother used to do it and everyone else that I know does as well. I also thank the binmen (HUNKY!), the gasman, the leccy man and anyone who comes to repair anything.
What sort of oik would not do this? It's only polite, especially if they are hunky bin men....I am a cow so cannot speak Bullshine but I do recognise its smell when I come upon it.0 -
I was so startled by SOOLIN's comment that I started a new thread: -
http://forums.moneysavingexpert.com/showthread.html?t=1826619
So far we have only heard from a one person who does not thank Bus Drivers, the majority seem to do this, possibly as their mother did it (like me!). A slightly larger minority do not thank their Postie but this is either because they never see the Postie or are not impressed with the service of the Postie . In the latter case, the posters do not state if they have ever tried to actually TALK to their Postie, so that may explain a lot of their issues. On this topic, I love mine (Hi Roy!) and he always does what I ask - When I am out he signs for Recorded Delivery and tucks it away in the secret place, leaves parcels with agreeable (and safe) neighbours etc
So I feel that if you treat people decently, they act decently. Treat them like dirt and they act dirty.
OK, let's get back to Washing Machines....I am a cow so cannot speak Bullshine but I do recognise its smell when I come upon it.0 -
bionic_woman wrote: »These companies are insured against this kind of thing
Yes, Indesit Service is probably insured against damage caused by their own engineers but how many of those engineers are staff? My guess is none of them.
I am 6 months into trying to resolve a complaint similar to the OPs where an Indesit Service engineer damaged my property. After numerous inconsistent calls to the customer service line (in order they were: we are dealing with it, a replacement is on order, the replacement did not arrive, we have been unable to source or order a replacement anywhere [so what was on order before?], we have placed it in the hands of a manager) I was eventually told in no uncertain terms that my claim and dispute was against the subcontractor and Indesit Service had no responsability or liability for any damage to my property - in fact they denied ever having agreeing to do anything to resolve it. They then refused to give me contact details for the subcontractor. They did connect us by phone and the subcontractor then offered me a fiver as a token payment and refused to provide a correspondance address.
What do you do in this situation? You have a claim against a subcontractor and no address to send the claim to? I decided to write to Indesit service to ask them to put in writing that they had no responsability here and to provide contact details for the subcontractor, with the intention that when they wrote back I would have some basis for a legal disute if they still took the "It's not us but we won't tell you who it is" line. As a result I got a telephone call in response from their claims department. They promised to write back to me with details of how they resolve these claims and they told me that while they accept no liability, they do accept they have a responsability to their clients and will intercede between me and the subcontractor to see that matters come to a satisfactory conclusion. This was a week ago and I am currently waiting to hear back from them in the hope that there will genuinely be a letter and this is not just more inconsistent bluff and delay.
Will keep you updated but I have to say I had thought that when you contracted with a company like Indesit Service you were dealing with a big corporation who have a vested interest in resolving your claim. I hadn't realised I would be dealing with a company that had a customer service team who would flatly lie about what they were doing, and that has no liability or responsability other than to protect the privacy of a subcontractor whose main interest seems to be in hoping that I will just go away.0
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