'red' Interactive button Freeview help

SnowWhiterThanWhite

Hi

I am trying to help my neighbour who has just purchased a new TV with built it FREEVIEW

When the channel she is watching (BBC1) shows the RED button in right top corner (SPORT MULTISCREEN), all she gets is:

please wait................loading.................

and then 'invalid application'

Any ideas gratefully received!

fwor

If it's a TV that is intended for use in many countries, it's possible that that the interactive services setting is for a standard other than the one used in the UK.

If you check the settings, it should be set to MHEG-5 for the UK.

biscit

What make and model is it? If we know that we can do a search to see if it's a known problem.

Sounds to me like the software is out of date.

The interactive services on freeview (like the BBC red button) are written in a type of computer code called MHEG. The TV will have a programme in it called an "MHEG Engine", which is to interactive TV stuff what a web browser is to web pages.

You know how sometimes you'll go to a webpage and there'll be a message saying "Please update your browser". Well I think the BBCi Red Button application might need a more up-to-date version of software than your friend's TV has.

It might be that if s/he leaves the TV powered on but in standby overnight for a few days, the TV will download new software from the transmitter. But this is just a guess.

I could it up if there was more info.

SnowWhiterThanWhite

Hi,

It's a Panasonic Viera Model no. TX-32LXD8

I've checked the settings & it is set to UK standard

I also accessed the software page on the TV and tried to update but it advises that software is already upto date

It quotes 51W 2111-10100 as the current software

Thanks

biscit

There doesn't seem to be a download sheduled in the next 2 weeks. Will do a bit more digging to see if I can find any more info.

In the meantime, is there a helpline number your friend could ring and ask?

SnowWhiterThanWhite

biscit wrote: »

There doesn't seem to be a download sheduled in the next 2 weeks. Will do a bit more digging to see if I can find any more info.

In the meantime, is there a helpline number your friend could ring and ask?

Thanks - My neighbour will try the Freeview helpline once a program is on her screen showing the red button.