When is a 4 year fix not a 4 year fix?

ecco66

happybroker wrote: »

I think the tone of some of the responses you have had is a bit harsh to be fair ecco and certainly it's your right to complain. Personally I have a bit of an issue with the quality of the people you get to deal with at many of the banks and if your making a complaint means some one else gets the correct information at the first time of asking then that's got to be good news.

Thank you happybroker. I made my complaint when I rang to query the paperwork. I don't expect anything else to happen but perhaps a change in the way they explain things on the telephone. I was really annoyed though and came on here both to vent and warn others - although I doubt I will bother again.