Overpayment questions

loobyloo0302

Hiya!

Just a little bit of confusion on our part really. Basically, my partner pays maintanance for 2 children via DEO. He has done so from the moment the CSA contacted him. Now, his ex wife contacted them when she discovered that I was pregnant with our first child, which soon led to the first difficulty as when our son as born, the CSA just did not want to know. We spent our time all up until our second child was born trying to get the csa to do a reassessment, and then so again, we spent the next 8 months trying to get them to take both babies into account but to no avail. Then all of a sudden, 3 letters were posted through our letter box all giving different amounts that he was liable to pay... all very high amounts and taking not one of our children into account. So my partner called them to query this (as he has ALWAYS paid via DEO and at the beginning was even paying double!!) and it was the usual arrears that came from nowhere, and not even they knew where they were from! So then they were informed again of the fact that we had two children together, giving dates of birth and CB numbers and finally we felt we were getting somewhere. The lady I spoke to on the phone was lovely and very understanding. (Why can't they all be like that?!) She informed us that she would begin the process of re-assessment and we would hear something in due course. So about 2 weeks later, I called them back just to ask how far along we were with the calculation. Luckily it was the same lady I spoke to the first time and she informed me that my partners case was on her to do list for the day.. Suffice to say, I was a little dubious, but true to her word, the very next day we recieved a new assessment and a letter informing my partner that he had overpaid.

Now my issue was with the payment schedule. I wondered if anyone could shed any light on it. Basically, his income per week is £318. Paying for 2 children, and taking our 2 children into account, they worked out that he should pay £51 a week. His first payment was for £153 and then the rest of the payments for the year are £222 Why has he not just paid £204 straight out every month????

Also, with regards to his overpayment, how will this be returned to him? They called him on the thursday just gone to take bank details and informed him that it will be in his account within 8 to 12 weeks, but how do they actually get this money?? And will his ex wife have been informed of this? As there is already ill feeling between certain members of his family and so on when it comes to us and his ex wife so this just may create more tension which I don't think anyone wants! Out of curiosity, I often wonder what she is informed of when it comes to the csa and our details, for example is she informed when we ask for re-assessment?

Oh and one last thing, when he was paying £235/£240/£260 (it varied alot, lol) she told my partners sister that she was only getting £153 of this, but she is working full time so why does this not entitle her to it all????

By the way, incase anyone wonders why its me dealing with them, my partner works nights, so your lucky if you catch him rolling out of bed before tea time, lol, so with me on maternity leave, It's down to me to sort everything out Cheers everyone!

Zara33

Going by the CSA calculator £50 per week is approx what your husband should be paying. I am curious as to how the CSA are going to get the overpayment back to you within 8/12 weeks.

She will be informed that there is a change of circumstances and her payments will reflect this, just wear a tin hat and expect more ill feeling (not what you want to hear i know).

Blonde_Bint

Lol wear a tin hat :rotfl: I wish you'd told me that years ago. Couldve saved me a few headaches:rotfl:

loobyloo0302

Hi Zara!

Well we're not holding our breath about the overpayment reaching his bank account anytime soon. He first recieved the letter on 5th may. After 2 weeks, my partner called to query the supposed cheque and he was told that it would be released on the following friday. Fair enough, we thought, you can expect a wait when it comes to getting money out of them from the other side of the fence. So we waited until a week after it was supposed to arrive, and yet this time my partner was on the phone to this arrogant, aggressive man and all throughout the phonecall, his only words were "there's a 12 week wait for overpayments" and "we're understaffed" and the icing on the cake was "its not my problem", which he repeatidly said. How can they justify discussing someones life, someone who has to provide for 2 older kids in one household and 2 babies in another and just treating it like its meaningless by using those phrases?? I just assumed that the staff are automatically on the defense from when thy answer the phone, but thats still no excuse! Luckily though, just out of the blue last week he recieved the other phonecall informing him it will be another 6-12 weeks, but that's ok because at least we're getting somewhere. Also, its only been 2 months, so I guess we're one of the lucky ones.

Ahh good, so she wont know that he'll be recieving an amount for overpayment? Just the ill feeling isn't so much with her, well it is sort of, its more my partners sister. Its a sort of chain of reaction. His ex wife tells his sister whats going on, so then she can't help but voice her opinion like he's doing something terribly wrong for wanting to support ALL of his kids, like he should just be supporting the ones with his ex wife. This has led to her alienating my children and having hardly anything to do with them.

Also, anyone else know the answers to the other questions??

Blue_Horizon

I've got something similar:
1) My payment schedule always shows 1 payments a1 one amount and 11 others at different amounts - not sure why
2) They will suggest that you spread the overpayments over a year - reducing the monthly amount as to minimise the impact to the PWC and children
3) The PWC may get a different amount because of 1) above?

You should keep pushing them to repay, it will take some time.

loobyloo0302

Thanks for your responses!

Is there anyone here that can give a definitive answer to the original questions, either worked for the csa or still work for them as I'm sure there are plenty of people in our position also! All your help is VERY much appreciated as we are sooo confused as to how the system works!

Oh and forgot to mention, the overpayment is not a massive amount (well it is to us, but not compared to some of the thousands of pounds I've seen people say they are owed on here!) It states he's ovepaid by £291, and if, as she has stated to his sister, that she does not recieve the full amount of CSA, (even though she works full time) then surely it should be the CSA/government that owe this money??

Riccardo

The CSA are taking over £900 a month off me. They currently know that my ex partner is married and living with her husband. they are both working. I have tried to see my daughter but my ex wont allow it. They have a son of their own together. So her husband should be supporting the family unit. They have been cohabiting together since 2002. She has claimed fraudulent benefits since then. I am paying too much for the one child of mine and I would like to get some of this money back. I have a mortgage and home improvement loan to pay back

kelloggs36

The reason that it is £222 per month and not £204 per month is because you take the weekly figure, multiply it by 52 and then divide by 12 - that would equal £221 per month - as a rolling situation it works itself out in the end.