i think i've been ripped off. what do i do next?

willphysio

hi there

just need a bit of advice really. i purchased some equipment from a company called discount fitness store on 20th june. i have been emailing them constantly about a possible delivery date with no reply. i have also been phoning constantly with no answer, i know that their phone is being used because some times the number is busy. i have an address but it's a po box.:mad:

what else can i do? where do i stand if i can't get hold of them? who will fight my cause?

thanks for reading:beer:

will.

Valli

How did you pay and how much have you paid?

If it was over £100 and by credit card contact your card issuer.

Contact Trading Standards

Having said that it's only two weeks...

The phone COULD be busy because someone else is trying to call them BTW!

willphysio

thanks valli

i used a visa debit card and it was under £50. i know it's only two weeks but surely they should answer someting.

i have emailed over 50 times and have phoned 100+ times but just get the feeling i'm being avoided. it's not much money but i am really broke right now and this was meant to be my gift to myself for getting all my exams.

thanks again

will.

sunil1234

Hi

you can contact worldpay - they are usually helpful

you should also call your bank whose card you paid with

and, as a last resort, send a recorded delivery letter to the PO box address you have

savemoney

You are covered under visa debt scheme for transaction up to 120 days

http://whatconsumer.co.uk/visa-debit-chargeback/

shellharry

Contact your bank. Twice I have paid for items on my Visa debit card and than the company has "disappeared", once £250 and once £40. Both times Barclays refunded the full amount to me even though I paid on debit and not credit card.

willphysio

thank you everyone for the helpful info. i'll pop down the bank tomorrow and sort it out. hope it works!:beer:

will.

view

Any update will?

willphysio

none as of yet goldenjill. should find out this week some time. will let you know.:j

The_Pedant

I didn't spot anything above stating whether or not you have formally cancelled the order with the company and requested a refund from them.

Have you actually done this first?
Under the Distance Selling Regulations, you can request cancellation & refund for an order at any time. This must be by a 'durable medium' such as letter, email, or fax (not by phone). The refund must then be given within 30 days.

I just wanted to be clear that you have actually asked for a refund in your emails.

I'm not sure what would happen, for example, if they issued a refund, and then the bank processed the chargeback.