Standard life-high risk of shortfall letter

hollydays

Just received a yearly statement from them.I have already claimed got £3000 off them about 1 year ago,I no longer have a mortgage on this endowment.Have never seen" red alert" on my statement before.is there anything else i should do?

JCL

If you didn't get a "red letter" what prompted your claim and the successful outcome of it?

hollydays

I did get letters saying the policy would have a shortfall,but i have no longer got the last few years statements.It just seems suddenly this year they are saying on maturity-2112, the shortfall seems more drastic than i remember.

payless

JCL wrote:

If you didn't get a "red letter" what prompted your claim and the successful outcome of it?

the shortfall in itself is not a valid reason for complaint to be upheld

hollydays

thats not part of my issue though.

JCL

payless wrote:

the shortfall in itself is not a valid reason for complaint to be upheld

Indeed but from the consumer point of view it is often the instigator for the complaint.

hollydays - it would be difficult to say why and without the past statements to compare it makes the job harder.

EdInvestor

hollydays wrote:

is there anything else i should do?

Wait for the demutualisation windfall and then consider surrendering the policy.

hollydays

They had refused to send me a copy of last years,but they have now agreed to.

JCL

Good to hear. They are always up there in terms of service. Certainly compared to some other providers - Norwich Union for one who are abysmal.

Providers are under no obligation to issue replacement statements though so it would be worth making sure you keep them from now on just to be safe.