Help please, Welcome Finance just called at my house.

Numpty_Monkey

Have a little read of this
http://www.oft.gov.uk/shared_oft/business_leaflets/consumer_credit/oft664.pdf

A few sections jump out at me

Sections
2.8(b) (c) (d)
2.11
2.12

It might have been updated , and I maybe wrong.
.
but while your waiting for junior to pop out
its a little game to play
That is all these "people" are doing, they are playing a game in which they think you don't now any of the rules.

The DPA (Data Protection Act) game rules are different

miss_bexy

Just reading it now thank you, it makes interesting reading!! Will be nice to be a bit more knowledgeable for if and when I have to deal with the guy again!

AGB863

If you really want to have some fun - get your husband to call Welcome and ask why the Data Protection has been broken by one of their representatives? ie discussing with another person about a financial agreement that has nothing to do with them.

I would then put it in writing and a formal complaint to the Office of Fair Trading

miss_bexy

I wish I could. But part of the reason I am dealing with everything is because my OH just doesn't deal with things very well.
Also he can't talk on the phone as he has a bad stutter.
Saying that, we have never given permission to Welcome for them to deal with me, so we could still write to them to complain.

AGB863

miss_bexy wrote: »

I wish I could. But part of the reason I am dealing with everything is because my OH just doesn't deal with things very well.
Also he can't talk on the phone as he has a bad stutter.
Saying that, we have never given permission to Welcome for them to deal with me, so we could still write to them to complain.

If you do write make sure you put on the letter in bold letters "formal complaint" and also ask for their procedures about how they deal with complaints. They have to make these available to you.