Why don't Brits cause a fuss?

LookingAhead

I agree that UK gives bad service quite a lot i.e restaurants, cafes & shops etc and yes a lot of the time we just "tut" and moan to our friends.

We should put pen to paper and write to the Manager. But we should also praise GOOD service via letter or email as well. This motivates people and they will continue to do a good job. It is my policy in life to give credit where credit is due (just realised that could be an awful pun on here!) and complain constructively if needs be.

Slayerx

Just to prove its worth doing today I got a letter from the Halifax bank due to a complaint regarding a late payment fee on my credit card.

I got the fee back £25 and a good will gesture of £12.50

THE_LONE_RANGER_4

i agree to complain you need to be firm, to the point, and state exactly what you want and what your problem is ,i never use to complain i do now i went on holliday short break the accomodation was awfull some people went home after shouting at the reps ,i noted down all my problems and what there problems would be if they didnt sort it out ,ie health and safty being called in etc etc result upgraded to 5star apartment with in 3 hours ,complained to councill over paint on park bench my wife sat on was wet £70,00 comp , money etc is the issue if they are at fault through negligence or poor service go after them wheather alone or through small claims courts ,dfs tried to fob me off after suite 3k was not up to scratch first the credit card said not there prob then dfs said not swapping few letters later assertive chat with both reminded both of there contracts with a quick phone call to ts oft replacement was given with out quistion come on brits complain

Tr@cker

Ive got a complaint: Bush, get out of Iraq.

CD_Man

I never used to really complain much and just thought like most people that if I wasnt happy with the service I would go elsewhere but thats all changed now! I went into a Lloyds for lunch and the food took just under an hour to arrive and when it did come the portion was rubbish and was cold - I stormed to the bar with the plate and demanded to speak to the bar manager, showed him the food and my reciept & I was then refunded not only for my lunch but for my 2 friends aswell. From that day I do complain if the service really is bad no matter where or what it is but i prefer to speak to someone face to face rather than send letters. If you dont complain and ask for a refund etc companies will continue to provide people with a p*ss poor service - just not on for the money companies charge!

I went to the pub in Charing Cross station last week - asked for a pint of Guiness and was told that it would be £3.60! For a Guiness! I refused to pay and went and bought a can of Stella from the offie and drank it on the train - tasted much nicer :0)