Abbey - Warning about their Criteria if you receive maintenance via the CSA

Dcakes

I think the Tax credit and maintenance only came up because they were using my current salary and on their new rules this meant affordability was out - would love to see exactly what their affordability includes as according to their figures I must spend a heck of lot of food shopping etc - would add that at the beginning of all this we asked those questions and were told it would be fine to do on curent salary as the additional income made it fine. we were suspicious of this and then 2 weeks ago he decided we should use the new salary as affordability was an issue. Should add he did not mention anything about them not taking into account maintenance etc at this point. It would help if one part of the company knew what the other one was doing especially when we are talking about the mortgage advisors vs the underwriters. They do kind of go hand in hand !

The underwriters then did say at first that they would not take the new salary into account until I start the new job but that they would use common sense based on the fact its with the same company, it starts in 2 weeks and we are moving 70 miles away for me to be able to take up the role ! I understand about the job situation but god the world really would stop if everyone did everything based on what might happen.

They have handled the case terribly - unfortunately this seems to be the norm for Shabbey now - trust me have had too much experience of their incompetencies over the past 3 years. Problem is I originally come from a customer service background and always expect better LOL

emmahane

cant speak for anyone else but our deposit was only 15%, took 4 weeks from our mortgae in principle and yes there was a lot of backwards and forwards with them and an agonising time but they asked our broker for a disclaimer for our tax credits and straight away after that gave us our mortgage offer

whitedan2001

Abbey are a joke. Its been 10 weeks since our valuation and still no offer.
We have a £80k deposit and are borrowing £160k. We passed the affordability and credit checks easily.

Last monday our broker L&C told us that abbey had agreed the offer and all the paperwork was being sent out. We were so relieved. Friday came and still we had received nothing. Spoke to L&C and they could'nt do anything because apparently they are not allowed to call Abbey on Thrus and Friday cos they are too busy. What a joke.

Anyhow yesterday had a call to say.... sorry your agreement has not been sent yet. Abbey have decided they now want emploeyers references, and can't send the offer until they have them. WHAT?! We are fuming!

Oh yeah and L&C advised us to go with Abbey rather than A&L because the survey was free and we got £250 cashback. I would have happily paid the difference to avoid all this hastle.