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Missold Endowments - send complaint to who??
Andrew4444
Posts: 56 Forumite
I was advised to take out a top-up policy for £10K by my lender (Bradford and Bingley). The policty is with the Pru. Who do you send the letter of complaint to: The lender (Bradford and Bingley) who advised me to take out the £10K policy of the provider (Pru) who sold it to me??
0
Comments
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If the B&B advised you then they sold the policy to you, surely? Prudential are merely the provider of the plan recommended.
It is the adviser (B&B) you should complain to.
What do you think your grounds for complaint are?0 -
I have just been informed that the policy is likely to be short of target. I was not told that there was a possibility that this would happen and told that this target would at least be met. I'll write to the BBB and see what happens.
Thanks0
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