Why dont the Insolvency Service speak plain english????

elfieb

After many emails sent to the insolvency service, I am now under the impression that they do not know how to answer a simple question!!!!

Take this email for example:

Dear Sir/Madam,



DRO NUMBER: **********



My Debt Relief Order was granted on the 19th May 2009. I now believe the 30 days in which creditors have right to appeal has now passed.



Could you please confirm as to whether any creditors have made an objection to my DRO.

Their reply:

Dear Madam

Please be advised that any creditor can still inform the Official Receiver if they have information or documents to support an objection after the 30 day period. The Official Receiver would then review the DRO and may decide to revoke it.

For further information please consult our web site.

Now is it just me, or did I not ask that question!!!!:mad:

headoutofsand

Sounds like Peter Mandelson is in charge.;)

dalip

The way i read it is that you are under a belief that creditors only have 30 days to appeal against your DRO.You are asking if any have appealed now that those 30 days are up.

The OR is replying that there is no such time limit for creditors to appeal against your DRO if they have any documentation or evidence to support an appeal,so what would the point be of telling you anyway!:D

elfieb

dalip wrote: »

The way i read it is that you are under a belief that creditors only have 30 days to appeal against your DRO.You are asking if any have appealed now that those 30 days are up.

The OR is replying that there is no such time limit for creditors to appeal against your DRO if they have any documentation or evidence to support an appeal,so what would the point be of telling you anyway!:D

Fair enough, but if you go on the website, as advised to in the email, it states that creditors have only 30 days in which to object. The website says nothing about them having right to appeal after this time.

dalip

The IS website and individual OR's are a law unto themselves.


What you have to remember is no news is good news;)

fiveyearplan

INMO it also reinforces the insecurity of DRO's. I think they're making it up as they go along.

blind-as-a-bat_2

fiveyearplan wrote: »

INMO it also reinforces the insecurity of DRO's. I[STRIKE] think [/STRIKE] Know they're making it up as they go along.

............

blind-as-a-bat_2

elfieb wrote: »

Fair enough, but if you go on the website, as advised to in the email, it states that creditors have only 30 days in which to object. The website says nothing about them having right to appeal after this time.

The replys from the IS are hit and miss as to there accuracy at the best of times for BR, and they have only had a few hundred years to learn that, so getting a correct repply re DRO's is just not going to happen:rolleyes::rotfl:

pepsi662400

I have a friend who works for the service and the problem is is that they are not allowed to talk cases over e-mail! They only administrate the DRO, i.e send paper work out, make the order, they are unable to give advice on DRO's. It might be best to ring them or the DRO Helpline. If you have not heard anything from them to say they have rec'd an objection, I would not worry about it

pepsi662400

fiveyearplan wrote: »

INMO it also reinforces the insecurity of DRO's. I think they're making it up as they go along.

I have found that there seems to be a lack of information about DRO's Anyone thought the same?

windsorblue

i also emailed question regards dro this is my answer
Unfortunately the Enquiry Line cannot provide guidance on this. You need to get back to your adviser to tell them that the DRO Unit is relying on intermediaries to draw from their experience as skilled debt advisers when they assess assets, income and expenditure, taking into account the circumstances of each individual debtor and their family. Provided intermediaries are satisfied with the information within an application, they should feel able to submit the application on behalf of their clients. If there is no guidance in the Guide for Intermediaries on what you are asking about and your intermediary is having difficulty in coming to a decision, they need to speak to the appropriate person within their competent authority to give them guidance.

I am sorry I cannot be of more direct assistance on this occasion, but hope this will help you and your adviser.

The Insolvency Service is constantly trying to improve the quality of its service, therefore we would like to ask you to spare a few moments of your time to complete a customer comment card which is available at . Your opinions will help us to improve the service which we provide to you. May I thank you in advance for your co-operation.
im still none the wiser about this death policy with no surrender value eg if i dont pay it then i dont get it when i die haha hopefully not yet