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Mortgage line not answering calls - purposefully?
ChuiMartinez
Posts: 376 Forumite
Spent 2 hours on hold today with Natwest trying to get my remortgage sorted out and had to give up as i was at work. 2 HOURS! Seems to be a ploy to screw people over if you ask me. Surely they cannot be this understaffed....phone systems do not even provide an indication of lead time.
Maybe the sceptic in me is just coming out a little but 2 hours is way too excessive
Maybe the sceptic in me is just coming out a little but 2 hours is way too excessive
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Comments
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Two hours, flipping heck, did you manage to get any work done while you were waiting? lol.
I can't see it being deliberate tbh, surely they want your business?Are the words 'I have a cunning plan' marching with ill-deserved confidence in the direction of this conversation? :cool:0
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