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Moneygram charge unfair re-issue fee
ex-homelessdude
Posts: 128 Forumite
sorry if this is in wrong section and that its a loooong post.
ive just been charged £18 re-issue fee from moneygram.
Over xmas i was sent 2 money grams(£100 and £50) in which the sender was charged £12 to send each. When i recieved these i asked in two separate postoffices if there was an expiry date to which i was told 'no', so as i dont have a bank account i decided to not cash them until i really needed to. anyway when i eventually tried to cash them was told i couldnt so i phoned moneygram who told me they'd gone over the 45 days expiry but could get them re-issued at no extra cost.
When i got the sender to re-issue them the postoffice said they couldnt do it, so the sender spend over an hour taking to their call centre who eventually re-issued them at a cost of £18(out of my money).
I appreiate the post office is just an agent of moneygram but surely they do have a certain responability to pass on the correct infomation and moneygram have made it really hard to re-issue them.
Anyway there is nothing in the small print about a reissue fee, since this seems a little underhanded i would like to get my £18 back if possible but since the only way to talk to moneygram directly is to their compliants department in some middle american state who wanted a call reps id number?!?! to log a compliant against her and not the service in general.
Is it possible for me to reclaim this fee somehow?
ive just been charged £18 re-issue fee from moneygram.
Over xmas i was sent 2 money grams(£100 and £50) in which the sender was charged £12 to send each. When i recieved these i asked in two separate postoffices if there was an expiry date to which i was told 'no', so as i dont have a bank account i decided to not cash them until i really needed to. anyway when i eventually tried to cash them was told i couldnt so i phoned moneygram who told me they'd gone over the 45 days expiry but could get them re-issued at no extra cost.
When i got the sender to re-issue them the postoffice said they couldnt do it, so the sender spend over an hour taking to their call centre who eventually re-issued them at a cost of £18(out of my money).
I appreiate the post office is just an agent of moneygram but surely they do have a certain responability to pass on the correct infomation and moneygram have made it really hard to re-issue them.
Anyway there is nothing in the small print about a reissue fee, since this seems a little underhanded i would like to get my £18 back if possible but since the only way to talk to moneygram directly is to their compliants department in some middle american state who wanted a call reps id number?!?! to log a compliant against her and not the service in general.
Is it possible for me to reclaim this fee somehow?
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