Help with abbey mortgage statement :-/

helen21_2

Not sure if im supposed to post this here so please remove if inappropriate

Took out Abbey mortgage In Aug 2002 on a 3 year stepped discount, and for those 3 years i understood the statement all the way along, the 3 year step finished in Aug 05 and the statement since then has made no sense what so ever, the statement aint changed but they say it has, i have spent 2 days on phone and a morning in my local branch and still no one can tell me why no figures add up even the mortgage advisor in my branch did not understand statement and abbey promised her they would write to me and yes correct they havent :mad: Surely I am entitled to know why the figures do not add up??

Barney088

You are entitled to know why it doesn;t add up. I'm really surprised at Abbey for letting it get this far.

The sums are simple, they charge you £100, you pay £100 at the end of the year the two columns should add up.

If you get nowhere write and complain and they will be obliged to write back to you, and if this is not to your satisfaction there is a Financial Services Ombudsman, if you make note of that in your letter they will answer it pretty sharpish I'm sure. Fear is a man's best friend sometimes! (or a womans, in your case)

Good luck

helen21_2

Thank you Barney i have received a letter this morning explaing on a certain date what was in the account and what had been paid in this i already knew! I have now spent another hoiur and still they have no idea how to explain to me why the figures are different, and what has been taken from where :mad: She now going to try and find someone to help and phone me back before 4, yeah right :mad:

homer_j_3

It doesnt sound too great that the bank dont know how the statements work but I know that there are numerous different things that can affect a statement. This could be a rate change done incorrectly during the year or something and I have even known mortgage companies change something behind the scenes of the computer system as part of a change and not realise the knock on effects that this has had. This does cause hours and hours of reworks and investigations so just be patient and dont rest until you are satisfied fully.

helen21_2

Update - Nice lady from abbey actually phoned back and i have now got to send a copy of my statement in so they can see it and phone me as apparently they cannot view the statement they send me bloody laughable :mad: