The Compers Inn - Part 20

Munchkim

congrats muffin_man :T

Munchkim

Splodz

Awww cute Munchkim, thanks

AliceMegan93

Hi all!!
Hope everyones having a lucky month of June

cathyj

omg cant believe its only 3.50, wish it was time to go home

hayley11

I was wondering if somebody could offer some advice?

I won a competition from the Period Living website on the 14th April, I emailed them straight away with my details, she emailed back to say I would receive my prize within a month. I still hadn't received it after 6 weeks so I emailed her and she said the company that were sending the prize would contact me direct. I still haven't heard anything. Do you think I should email her again?

Do they have to give me the prize? I was wondering if it's like when you send off for a freebie, if you don't get it, it's a shame but there's nothing you can do about it? Can it sometimes take a lot longer than they said to get a prize? It's the first time i've won anything so a bit clueless really!

Thanks in advance

laney85

Afternoon no wins for me, dont you just hate bt , half an hour i have been trying to speak to someone with bad english, asked for the manager , guess what , they dont spoke proper england neither lol arghhhhhhhhh now im getting motzart

ikkle87

hayley11 wrote: »

I was wondering if somebody could offer some advice?

I won a competition from the Period Living website on the 14th April, I emailed them straight away with my details, she emailed back to say I would receive my prize within a month. I still hadn't received it after 6 weeks so I emailed her and she said the company that were sending the prize would contact me direct. I still haven't heard anything. Do you think I should email her again?

Do they have to give me the prize? I was wondering if it's like when you send off for a freebie, if you don't get it, it's a shame but there's nothing you can do about it? Can it sometimes take a lot longer than they said to get a prize? It's the first time i've won anything so a bit clueless really!

Thanks in advance

Taken from the comping guide

7 What happens if my prize doesn’t turn up?
This is going to be individual to each comp. Usually it will state in the T & C for each comp how long it should take for the prizes to be dispatched to winners. As a general rule though or in the absence of any particular details in the T & C, allow 28 days, (allow more if we are experiencing postal strikes or extreme weather conditions). If the prize hasn't arrived by then, get in touch with the company offering the prize. Try to contact the person whose details you have & ask politely if there is a problem with delivery. A telephone call is the best way, but failing that try emailing them. If they don't reply, look on the original website for contact details & contact them, again being as polite as you can.

If you still get no response from them, there are a few different things you can try.

The Institute of Sales Promotions [EMAIL="complaints@isp.org.uk"]complaints@isp.org.uk[/EMAIL] lay down the guidelines which comp organisors must follow. MSE Compers have reported that they are very good at investigating dodgy comps & missing prizes with one chap in particular [EMAIL="edwinm@isp.org.uk"]Edwin Mutton[/EMAIL], being an absolute star.

The Advertising Standards Authority have an online complaints form.

I had an issue with a prize not turning up & after chasing politely for 5 months, I mentioned that I had been advised to talk to the Institute of Sales Promotions about the matter. Funnily enough that resulted in a letter of apology within a few days, along with a box of ‘Apology Goodies’ & my prize turned up 2 weeks later. Just remember to keep your cool & remain polite.

Personally I would email them once more than follow the above x

mad_gemma

BT, in my experience, have the best call centre staff I've ever encountered - everytime I've had a problem, it's been fixed instantly and was always a British callcentre (without that sounding horrible of course ) maybe you've just hit a busy patch

Nicky63

wokkies wrote: »

:rotfl::rotfl:some people are so lovely arnt they, dd had a go at me yesterday for picking a can up and i was looking for the code for ages till she made me put it down:rolleyes:
afternoon everyone:D

I thought of you at the festival hun! When my DH was walking away in the other direction saying "if you don't stop collecting rubbish I'm leaving you here" :rotfl::rotfl::rotfl:

It was heaven!! pepsi rings galore, fosters tins (they were good as you only have to peep under the ring to see if it's gold or blue ) and if only I had a wheel barrow! there were coke zone bottles EVERYWHERE!! Even one of mates nudged me and said "look! that guys eating a Magnum!" unfortunately he cleared off before he'd finished it and I thought I had better not follow him