Making a complaint against Harrington Brooks

hindsight_2

Hi Everyone

I got in contact with Harrington Brooks - (apart from getting into debt this is the biggest mistake I have ever made) last year. Last month I asked for a break down of all the cost etc to see what my creditors were getting paid and the outstanding balances. Their fee should have been £34 but instead they were charging me about £70 and to make matters worse they weren't paying one of my creditors because someone there deleted it!

So how would like to know if there is anyone I can make a complaint too or discuss this with. Would a organisation like the FSA be a good start?

I am lost for words as to their treatment!

Broken_hearted

Just move to a better one.

milkshakemia

hindsight wrote: »

Hi Everyone

I got in contact with Harrington Brooks - (apart from getting into debt this is the biggest mistake I have ever made) last year. Last month I asked for a break down of all the cost etc to see what my creditors were getting paid and the outstanding balances. Their fee should have been £34 but instead they were charging me about £70 and to make matters worse they weren't paying one of my creditors because someone there deleted it!

So how would like to know if there is anyone I can make a complaint too or discuss this with. Would a organisation like the FSA be a good start?

I am lost for words as to their treatment!

I also got the same shody treatment from them rcently and am making a complaint to the financial ombudsman....

RedTulip

I had my dmp with them, and I must admit they weren't the best people to deal with, apart from the guy that dealt with my f&f. They were late paying money into my HSBC account so when HSBC went to take the money it easn't there, got charged overdraft fees, the notes on my account were wrong/not there at all, they phoned me at work when I explicitly told them not too etc etc.

Anyway, I would certainly complain and cancel the dmp with them. I found out too late that there were the free dmps - through cccs and payplan - who I have heard some good things about from people on here. Failing that you can always go for the self managed one - some on here have had great results from that.

Good luck

RedT x