Sainsbury's Plus

Leo_Africanus

Hi all

I made my first foray into sainsbury's online shopping this week - all those £10 voucher codes were too much of an incentive!

I wasn't in when the items arrived today and my dad accepted the goods. Unfortunately sainsbury's had 'substituted' several of the goods for their equivalents as the items were out of stock at my local branch.

On getting home I rang customer services on 0845 301 2020 and told them this wasn't good enough as I'm too busy to return/exchange items etc - the very reason why i tried online shopping.

They were very apologetic and sent me a voucher for my next online purchase to the tune of the original value of all the substituted goods!

I'm off to return the goods now and wreak some revenge.

FTD

Wouldn't it be interesting if we kept a database of 'out of stock' products, ordered those products, got the 'substitutes', complained about the said 'substitutes, kept the substitutes AND got a voucher off our next shop.

!!!

bs7

Wouldn't it be interesting if we kept a database of 'out of stock' products, ordered those products, got the 'substitutes', complained about the said 'substitutes, kept the substitutes AND got a voucher off our next shop.

!!!

there are certain things some stores never seem to have - so you're right it probably would work. For example, my nearest NEVER has a 12 pack of Ski Yoghurts - and everytime it's a completely different substitute.

Although i believe they only pick the most incompetent staff to do your shopping for you: i once had a vegetarian meal substituted for one with duck

Leo_Africanus

Wouldn't it be interesting if we kept a database of 'out of stock' products, ordered those products, got the 'substitutes', complained about the said 'substitutes, kept the substitutes AND got a voucher off our next shop.

Or, if you're interested in bringing your bank account into bloom, return the substitutes and get a refund, as well as the online voucher.

I'm not sure whether the substitutions in my last order reflected availability that day or in general. I suppose I'll find out when I place my next order...