what can u do about bad treatment from managers?

Emmzi

MummyHol wrote: »

He's never had any problem asserting his authority but he constantly undermined by his managers. For example, they call his sales advisors mobile to tell him he'll be working another store and things like that. I can imagine it gets very difficult to manage your staff in that situation.

How has he addressed this with his managers? He may have, and they are still being gits, or he may not have?

Zazen999

MummyHol wrote: »

Yes and he's a very good manager (no offence taken). Its an odd company set up though- the area managers (and upwards) don't really seem to consult with the store managers about their staff, they just act like the store managers don't exist (i hope that makes sense).

I'm a bit confused as to how i've made it seem like my friend is untrained?

I asked because the main skill in management is managing upwards, and he isn't doing this. He has to train his manager not to take his staff [if they are coming out of his budget, then he has to have some authority about their workloads or recruit a replacement].

I can't see how he can be managing if he has a shop to run and no staff? If this has happened, he isn't managing. He is doing. All managers have to do more than asked, at some point but they need to find solutions to the problems, not run around trying to plug gaps.

You learn more from bad managers than good ones, but bad ones need closer management from below. He can't just stand by whilst his bosses undermine him, and his management training should have given him the tools to deal with this situation effectively.

MummyHol

i'm not sure so i'll find out when i speak to him next.

i should probably add that he's not the only store manager being treated this way, so i really don't think its anything he's doing (or not doing)

MummyHol

Zazen999 wrote: »

I asked because the main skill in management is managing upwards, and he isn't doing this. He has to train his manager not to take his staff [if they are coming out of his budget, then he has to have some authority about their workloads or recruit a replacement].

I can't see how he can be managing if he has a shop to run and no staff? If this has happened, he isn't managing. He is doing. All managers have to do more than asked, at some point but they need to find solutions to the problems, not run around trying to plug gaps.

You learn more from bad managers than good ones, but bad ones need closer management from below. He can't just stand by whilst his bosses undermine him, and his management training should have given him the tools to deal with this situation effectively.

That would suggest that his company havent trained him quite as well as i thought. It difficult because he's not just in charge of making sure the store runs efficiently- he has to manage his custmomers accounts too. Also, with only him and 1 sales advisor he can't just deligate the work- he has to do a large amount of it

flossy_splodge

Zazen999 wrote: »

I asked because the main skill in management is managing upwards, and he isn't doing this. He has to train his manager not to take his staff [if they are coming out of his budget, then he has to have some authority about their workloads or recruit a replacement].

I can't see how he can be managing if he has a shop to run and no staff? If this has happened, he isn't managing. He is doing. All managers have to do more than asked, at some point but they need to find solutions to the problems, not run around trying to plug gaps.

You learn more from bad managers than good ones, but bad ones need closer management from below. He can't just stand by whilst his bosses undermine him, and his management training should have given him the tools to deal with this situation effectively.

This is ABSOLUTELY the point I was making.!!
Probably didn't spell it out enough.
Management is NOT just about getting the job done - it's about HOW you get the job done and therefore the long term results of your efforts.

ohreally

MummyHol wrote: »

Since the recession hit, the company hit a ''bad patch'' and made redundant all the experienced area and district managers in favour of newer (and cheaper) staff. The general opinion is that those whose faces didn't fit have been pushed out of the company.

This is not a redundancy situation - it's the post not the peson which is redundant. This is clearly not the case here.