Amazon/Internet try/return laptop?

Random_Cash_2

Hello.

I’ve been trying to find a particular laptop in the shops to check it out, but as no one has it in stock I’ve now ordered one from Amazon. My understanding of the distance selling regulations is that I have 7 working days to try it out and return it. Amazon do offer a 30 day return, but that appears to refer to unopened items.

Before it arrives and I take the packaging off and start playing with it, can anyone see a reason why I won't then be able to return it to Amazon for a full refund (within 7 days) if I decide it’s not what I want?

Thank you.

sweetstudent

I may be wrong, but i think that it means you cannt break the seal.

just thinking, why do you think it is right for you to buy a product, open it and return it - thats then making amazon lose money as they will not be able to sell it as new????

nearlyrich

You can't use it and send it back under the distance selling regulations

Enterprise_1701C

Why do you think you might want to send it back?

Can you find a similar one in a shop and have a quick play, just to make sure you actually like it? It doesn't have to be exactly the same spec.

To be honest, you would not expect to have one from a shop, play with it, then take it back and say you don't like it so you want your money back. Just take every precaution before you open it to make sure you actually want it.

The only people I can think of that would actually let you play with one then send it back is QVC.

derrick

nearlyrich wrote: »

You can't use it and send it back under the distance selling regulations

Yes you can!

From your link OFT DSR regs; -

Can I insist that consumers who cancel an order within the
cancellation period return the goods as new or in their
original packaging?

3.58- No. Consumers are under a duty to take reasonable care of the goods
while in their possession as discussed in paragraph 3.44. The DSRs
allow consumers to examine goods they have ordered as they would
in a shop. If that requires opening the packaging and trying out the
goods then they have not breached their duty to take reasonable
care of the goods. In these circumstances you cannot insist that
consumers return the goods as new or in their original packaging.
with the original packaging,
You may ask consumers to return goods with the original packaging,
but you cannot insist on this. In the case of goods such as earrings
that have hygiene seals, you may require consumers to exercise
reasonable care by not removing the seals when examining them.


How can I resell the goods as new if they have been opened
and tested by the customer?

3.59- The DSRs do not provide any general exception to the right to cancel
on this point. Unless one of the specific exceptions referred to above
at paragraph 3.38 applies, consumers can exercise their right to
cancel a contract and return the goods to you. The DSRs do not link
cancellation rights with a supplier’s ability to resell items as new.

Random_Cash_2

Why don't I try it in a shop first?

I've been looking for two weeks (in more than one city!) and no one has them in stock but they can be ordered over the Internet.

Why might I want to send it back?

Because it might not run the software I need to use well enough, or the screen could be too glossy and reflective, or the keyboard may not be as good as they claim, or some other reason that I won't know about from reading a desctiption on a wesbite.

Why do I think I should be able to send it back?

Because I thought that was the whole point of the distance selling regulations.

DaisyFlower

Random_Cash wrote: »

Why don't I try it in a shop first?

I've been looking for two weeks (in more than one city!) and no one has them in stock but they can be ordered over the Internet.

Why might I want to send it back?

Because it might not run the software I need to use well enough, or the screen could be too glossy and reflective, or the keyboard may not be as good as they claim, or some other reason that I won't know about from reading a desctiption on a wesbite.

Why do I think I should be able to send it back?

Because I thought that was the whole point of the distance selling regulations.

Seems very unfair that you want a shop to let you open a laptop box, use it for a few days, add your software and return it after (which you are obviously planning to do).

I'd keep searching for a store where you can go in and try rather than make a shop out of pocket as they wont be able to sell your return.

Random_Cash_2

DaisyFlower wrote: »

Seems very unfair that you want a shop to let you open a laptop box, use it for a few days, add your software and return it after (which you are obviously planning to do).

I'd keep searching for a store where you can go in and try rather than make a shop out of pocket as they wont be able to sell your return.

You're making an incorrect assumption.

If the laptop meets my requirements I'll keep it. Why on earth would I buy it and return it for no reason, particularly as Amazon are one of the cheaper suppliers anyway?

Again, isn't the whole point of distance selling legislation to give you the opportunity to return something that you have effectively bought unseen?