Asda online problems

extractorfan

hi everyone
we have been shopping online with asda for about 6 mths with no probs but last weekend on the new website it refused to recognise any debit cards we tried with warnings of the expiration date missing, number field missing and the names and address of the billing address missing and a few more things as well. we tried with 3 different debit cards and also 2 different computers with the same result. asda helpline not very helpful but promised to get the techies to ring which they havent done tried again this weekend same result so dont quite know what the problem is :mad: has anybody else had this
cheers extractorfan

ravylesley

That seems strange I have just ordered a delivery and used a debit card no probs

Lesleyxx

extractorfan

my thoughts as well first time on new website last week have had no problems before and have used the debit card on wed this week on another site so card is alright deleted the card and put all the details back in and still not working Asda said yesterday they had a lot of problems like this last weekend but they have now sorted it but obviously not on mine:mad: searched through forum and could find no other probs like this so dont quite know what to do any help would be great
cheers extractorfan

Bexbox2

Yup, mine was exactly the same last week! Grrr!

b3nton

Give them a call, I'm sure they will take payment over the phone

extractorfan

just an update
called asda again promised the techies would ring in the next 48 hrs so we will wait and see annoying when you keep losing your slot every 2 hrs
good idea about ringing thru on the phone never thought of that thx or i might just shop at tesco:D

extractorfan

Another update
still not sorted techies didnt ring at all rang asda yesterday and they assured us that we could pay over the phone so spent an hour today going through the order when i went to checkout it again kept asking for card details, deleted card and reinstalled it again but same old story so decided to ring and pay by phone then was told by another asda operator they dont accept payment by phone so back to square one so this is driving me mad any help please would be great
cheers

saffsie

Hiya

I'm having a problem with my card aswell keeps saying there is a problem with my card. I rang asda they said they have a problem with the payment page and are working on it. I have my delivery booked for tomorrow but i can't amend it now and asda useless on the phone.

*onlyme*

Extractorfan, you have a lot of patience I must say! I would have ordered from Tesco or Sainsbury's by now!

Hope you get it sorted quickly and that they offer you some money off codes for future shopping!