Inland Revenue Repayment

clairebryan

Hi Do you think this is acceptable this is a copy of the email I sent Inland Revenue concerning the problems I have had:-
I have phoned several times this week, I sent a letter of amendment dated 20th April 2009 asking for my business loss to be offset against my employment income as well as £45 worth of expenses. But only the expense part was dealt with I wouldn't mind but I have been messed about for the best part of eight months now. I sent my self assessment in back in september 2008 I then proceeded to each month to see the progression as we worked out I was due a repayment of over £600. Each time I called I was told it was logged but not processed. Until I phoned in march when I was told that my self assessment was missing and it would be quicker me sending a copy than them finding it! I sent a copy waited a further month but then was only repaid £14.14 i had overpaid from my employment income and my business loss had been totally ignored. I then visited worcester office where I was told it was because I had filled in a short tax return and if I wanted to offset my business loss and my £45 expenses against my employment income then I would have to write a letter of amendment which I did that day then after waiting in the backlog for my letter to be dealt with I find out that only the £45 expense was dealt with and yet again the business loss had been ignored! I am now told I have to wait again till a techncian reduces there backlog to deal with it. Is Inland Revenue trying to make me crazy, is this a big ploy to keep everyones money for longer and would this catalogue of errors be accepted if it had been the other way round and me owing the money I don't think so. I am really struggling money wise and could really do with this repayment as in a couple of days I'm going to overdrawn and then suffer the stupidly high charges from the bank. So please can this be dealt with today as it is really past a joke if it can't be dealt with today could you please forward to your complaints department as an official compliant
Kind Regards

fengirl_2

Well, I've seen far ruder and as you have sent it, its done!
I would have asked for the name and contact details of the Regional Manager rather than expect them to forward your email to the complaints person.

Tarasam

Can i ask the address you sent it to, i work for HMRC and am constantly told we dont deal with emails.

clairebryan

Hi I sent it via ask a question on the website after logging in, I'm just sick of there constantly being a problem followed by a long delay, I must say whenever I phone up there very helpful, it just seems to be my local office were I'm having the problems!