Is it Curry's job to remove transit bolts on an item when they deliver?

confused_landlord

My Zanussi of 2 months stopped working and I now find out it's because the transit bolts have been left it and now they can't be removed as they have snapped. I have been advised by Zanussi who charged me for the call out as this was not covered under the warranty to recoup the money from Curry's. Currys say it is not their problem as they did not install it. Is it Curry's responsibility to remove the bolts once they deliver?

beetlebum_2

I've never known any company to remove the transit bolts (who have just delivered it). Like Currys said, they delivered it and did not install it. Surely it's up to the owner who installs it themselves to read the manufacturer's instructions when installing the appliance.

Pssst

Unless Currys did the installation then it is for the installer to read the instructions and install accordingly. Currys will not be responsible. who fitted it?

aliasojo

Agree with the above. Definitely not Curry's problem if they only delivered it and didn't install it.

The bolts are put there by the manufacturer to ensure safe transit. They only get removed upon installation.

You'll have to put this one down to a learning curve I'm afraid.

confused_landlord

OP here, Thanks for the responses. I guess I will chalk it down to experience.

I actually looked in the yellow pages for an appliance repair person who I then contacted to install it for me. I was not sure if he made the mistake or Curry's did.

Sponge

Manufacturers should put big stickers on the front of the machines, over and above what's in the manual, instructing users to confirm the transit bolts are removed before use. (Some may do so, but I've never seen it.)

Edit: Just read your post. If you paid someone else to install the machine then I would say any attempt to recover costs should be against them, not Currys.

Did Currys' delivery agent unpack the machine? (I wouldn't have thought they'd do that, never mind remove the transit bolts.) If not, then it would suggest that the guy that unpacked and installed the machine made the mistake.

ema_o

We had a Zanussi and it came (from John Lewis) with a big yellow sticker on the front warning us about the bolts. The delivery guys did not remove them.

Sponge

There you go!

prowla

Another point is to save the bolts in case you move.
(This can apply to white goods, hi-fi, and toehr things.)

Inactive

confused_landlord wrote: »

OP here, Thanks for the responses. I guess I will chalk it down to experience.

I actually looked in the yellow pages for an appliance repair person who I then contacted to install it for me. I was not sure if he made the mistake or Curry's did.

So it is the fault of the Appliance Repair Man, surely he must have known that it was new.

aliasojo

confused_landlord wrote: »

OP here, Thanks for the responses. I guess I will chalk it down to experience.

I actually looked in the yellow pages for an appliance repair person who I then contacted to install it for me. I was not sure if he made the mistake or Curry's did.

If you have paid for installation then this person should have checked this as a matter of course.

Had you already unpacked the machine when he came to install it or did he unpack it? Did he know it was a brand new machine recently delivered? He may have been negligent in not checking that the transit bolts had been removed but it depends on the circumstances of the job.