Problem with my globaltestmarket address details?

joemardo1

Hi there,

I wonder if any of you have this problem with your globaltestmarket address details.

In state/province no matter what I put in, it always defaults a few days later to Northamptonshire and for city it always defaults to Lytham St Annes. Of course I dont live there, all cheques to date have managed to reach me ok as I have been able to put my city in home address 2 section, but still its a stragne thing to happen.

I have changed my password in case my account had being hacked but still the same.

Joe

cheap_charlie

This happened to me when I went to cash out a couple of weeks ago.

You just have to edit your address details and save them - it should save fine and you will get an e-mail from them confirming you have done this.

It seems to be a bug in their system - it's happened to a lot of people.

Once I changed the address I cashed out and the confirmation e-mail I got on cash-out had the correct address on it.

Norton_Blade

Glad I'm not the only one. I must have changed my address details about 5 times now but no matter how many times I type in Sheffield, South Yorkshire they always keep reverting back to Lytham St Annes, Northamptonshire.

I always make sure I change the address before I cash out, but I'm worried it'll revert before I receive my cheque in future.

I've told them I don't want to live down south

jo_b_2

Same thing happened to me when I requested a cheque at the weekend. I thought it was just an error on my account and just edited the correct address.

Norton_Blade

I got a very prompt reply to my query:

Please accept our sincerest apology for the trouble we have
unintentionally caused you. Thank you for informing us. We have a
technical problem with our system. Our development team continues to
work around the clock to make several improvements to our system. We
will get back to you as soon as possible when the problem is fixed and
we are hoping that you will continue to take part in our future
surveys.

Should you decide to redeem your points in the near future, we must
ask you to contact us to do it manually for you. Please, attach your
current address and name as well.

Thank you for your cooperation and help. Again, we apologize for the
inconvenience.

Best Regards,
Ivailo Petkov
Customer Service

So to make sure you get your points in future, pop a manual claim in