Can I cancel Dell orders?

Sybarite

I've recently placed 2x dell orders one via the small business site for a laptop just under 72 hours ago the second for a desktop which arrives today via courier.

Both machines have subsequently dropped in price. I know I could return the desktop order within 7 days as it's a consumer purchase - but can I cancel the small business order and replace it to take advantage of the new discount?

Also if I want to return the desktop will this cost £££ and so isn't worth the while of re'submitting the order.

Thanks for any help.

Torby

distance selling regulations....or a quick call to Dell...I heard others say that ringing up to cancel because of Dells weird pricing policy, they were offered incentives to continue with the sale....worth a try

Dodgybloke

I successfully managed to have the difference refunded. I bought a machine at £370. Then the price went down to £340. After kicking up a fuss, I got a £30 refund. I was all set to return the order and re-order. However, they made the refund to the credit card I made the order on.

pin

Buying though the small business site, asumes you are not a consumer but a small business (hence the name of it), therefore the distance selling regs will probably not apply.

However Dell are pretty good at such stuff, so give them a call and, like others have said, they may offer to refund the difference in prices (its happened to me as well BTW).

Sybarite

Thanks for this, after a call they've agreed to refund the difference between the order and the new online price - which pays for some extra memory from crucial.

Thanks for the tip most appreciated.

smartyarty

Sybarite wrote:

Thanks for this, after a call they've agreed to refund the difference between the order and the new online price - which pays for some extra memory from crucial.

Thanks for the tip most appreciated.

If you havent ordered your memory yet try the following, they have very cheap laptop modules (£25.49 for 512mb):

http://www.lowestonweb.com/Products/DisplayInfoMain.asp?e=E42351D9-AB2C-478A-9F01-36CA17D9469D&td=1