BT 'Mis-Selling' warning

Harry1

I took a sales call from a chap claiming to represent BT in Feb 09. His sales pitch was that BT were offering to new customers the Anytime plan for free.

'Wow' I thought, tell me more. He advised all landline calls would be free and we'd only pay for mobiles and premium rate numbers. The only downside was I'd have to stick in the plan for twelve months. but, as he put it 'why would you want to cancel it, its free!!'

I had to have this, I was with another provider who offered off peak landline calls 'free' for a monthly subscription of circa £7. I was up for more free calls and a saving of £7 per month.

So he set me up - it seems - literally!

Two months into this I decided to check the bill, £37.70 for the first (part) month and £53.48 for month two. WHHHHOOOOOAAA. This ain't free.

So I called BT. They had no record of a sales chap calling me, insisted that I had called them and, better than that, BT man stated that I had asked them to put me on an off peak plan only. Errr no. Despite my mild nature on the phone, the BT chap basically called me a liar, insisting that no one had called me. He then castigated me for not phoning when the first bill became due - I'm on paperless billiing and with my other provider didn't need to check the statement as they were seemingly good guys - this didn't wash with BT man. He talked over me, wouldn't let me talk for most of the time. He tried to palm me off with the classic, we'll look into this. He said he'd look at refunding the calls. 'How much is the refund' I asked. '£15 and a few pennies' he replied. Errr, no, I said it would be more like £50.

He then told me that Anytime cost £5.99 per month. I told him that the BT website said Anytime was £4.95. He called me a liar (he wasn't as impolite as that - but almost) saying I didn't know what I was looking at. Best of all he hung up on me.

Calling back, my wife decided to try her charm upon the call centre staff. She isn't named on the account and no authority was requested - data protection training required me thinks. However, we were now in line for a refund of almost £50, but the part first month (direct debit) payment of £37.70 couldn't be located on their system. Again, BT man, didn't believe that we'd been charged this payment. The BT man told her we paid quarterly. Noooo, we paid on monthly direct debits.

Aaaaaaaaaaaaargh. These guys, from the Feb sales call to now, woeful. If you get a sales call from BT, tell them to go shove.

The complaints letter to BT, Ofcom, the Information Commissioner and trading standards is in the post.

di3004

Harry1 wrote: »

I took a sales call from a chap claiming to represent BT in Feb 09. His sales pitch was that BT were offering to new customers the Anytime plan for free.

'Wow' I thought, tell me more. He advised all landline calls would be free and we'd only pay for mobiles and premium rate numbers. The only downside was I'd have to stick in the plan for twelve months. but, as he put it 'why would you want to cancel it, its free!!'

I had to have this, I was with another provider who offered off peak landline calls 'free' for a monthly subscription of circa £7. I was up for more free calls and a saving of £7 per month.

So he set me up - it seems - literally!

Two months into this I decided to check the bill, £37.70 for the first (part) month and £53.48 for month two. WHHHHOOOOOAAA. This ain't free.

So I called BT. They had no record of a sales chap calling me, insisted that I had called them and, better than that, BT man stated that I had asked them to put me on an off peak plan only. Errr no. Despite my mild nature on the phone, the BT chap basically called me a liar, insisting that no one had called me. He then castigated me for not phoning when the first bill became due - I'm on paperless billiing and with my other provider didn't need to check the statement as they were seemingly good guys - this didn't wash with BT man. He talked over me, wouldn't let me talk for most of the time. He tried to palm me off with the classic, we'll look into this. He said he'd look at refunding the calls. 'How much is the refund' I asked. '£15 and a few pennies' he replied. Errr, no, I said it would be more like £50.

He then told me that Anytime cost £5.99 per month. I told him that the BT website said Anytime was £4.95. He called me a liar (he wasn't as impolite as that - but almost) saying I didn't know what I was looking at. Best of all he hung up on me.

Calling back, my wife decided to try her charm upon the call centre staff. She isn't named on the account and no authority was requested - data protection training required me thinks. However, we were now in line for a refund of almost £50, but the part first month (direct debit) payment of £37.70 couldn't be located on their system. Again, BT man, didn't believe that we'd been charged this payment. The BT man told her we paid quarterly. Noooo, we paid on monthly direct debits.

Aaaaaaaaaaaaargh. These guys, from the Feb sales call to now, woeful. If you get a sales call from BT, tell them to go shove.

The complaints letter to BT, Ofcom, the Information Commissioner and trading standards is in the post.

So sorry to hear that.

We also had a call about Feb time about this.

So we asked for an information pack........it never arrived????

So when we did speak to BT, by calling them direct, like yourself they are not aware of this.

Did you check 1471?

I did not think about this at the time.

remifen

Is BT an abbreviation for B*sT*rds

btvictim

Hi please blog this via the internet

i have been mis sold a website by bt this month and before 2 years ago bt bt customer street all based on a cheecky sales guy called syed haider a developer called james weaver also said it can be done both people and bt customer street and ufindus and bt websites both mis sold websites i fell for it i guess ufindus and bt directories is a motto for we will find people who are vuneralble and we will miss sell you products..

I did wake up in the end i kept all emails and voice recordings i want to publish utube video but giving bt a chance but they have called my bluff i am hoping for a national newspaper to call bts bluff.

can martin or the website customers or moderators give us some online or offline advice.

we have emails to prove bt miss selling but after talking to a bt man called charles roberts a guy called in by ceo david grossman of bt directories.

Mr roberts offered me a free website which i didnt need as the one i needed was a database website for i saw you saw me a missed connections a new twist in the dating market concept The emails prove miss selling the voice recordings prove the cheecky pressured sales calls over a 6 week period.

i am looking for a good will payment of anything but they wont discuss it now i have taken all steps but now its the internet and the media.


My sole aim is not the money its to protect others.

please email me suggest ideas of getting this in the public domain or how to tackle bt even ian lingston is aware of my complaint the bit i dont get they have seen the evidence but brushing it as a standard wh cares complaint.


The website was misold as they promised the database they cant do databases they knew i wanted a dating site also it was admitted by charles roberts we dont do databases no one now seems to care.


i would love to know if bt.com miss sells any other products ?

it did make me smile when i saw a media release that bt and offcom are stopping telephone companies missselling products.

Andrew

btvictim

Hi please blog this via the internet

i have been mis sold a website by bt this month and before 2 years ago bt bt customer street all based on a cheecky sales guy called syed haider a developer called james weaver also said it can be done both people and bt customer street and ufindus and bt websites both mis sold websites i fell for it i guess ufindus and bt directories is a motto for we will find people who are vuneralble and we will miss sell you products..

I did wake up in the end i kept all emails and voice recordings i want to publish utube video but giving bt a chance but they have called my bluff i am hoping for a national newspaper to call bts bluff.

can martin or the website customers or moderators give us some online or offline advice.

we have emails to prove bt miss selling but after talking to a bt man called charles roberts a guy called in by ceo david grossman of bt directories.

Mr roberts offered me a free website which i didnt need as the one i needed was a database website for i saw you saw me a missed connections a new twist in the dating market concept The emails prove miss selling the voice recordings prove the cheecky pressured sales calls over a 6 week period.

i am looking for a good will payment of anything but they wont discuss it now i have taken all steps but now its the internet and the media.


My sole aim is not the money its to protect others.

please email me suggest ideas of getting this in the public domain or how to tackle bt even ian lingston is aware of my complaint the bit i dont get they have seen the evidence but brushing it as a standard wh cares complaint.


The website was misold as they promised the database they cant do databases they knew i wanted a dating site also it was admitted by charles roberts we dont do databases no one now seems to care.


i would love to know if bt.com miss sells any other products ?

it did make me smile when i saw a media release that bt and offcom are stopping telephone companies missselling products.

Andrew