Cahoot 0% -- The plot thickens

Legacy_user

Like many of you, I too got my Cahoot Loan. When I first logged on, I noticed that the interest rate wasn't listed as 0%, so I emailed Cahoot asking them to confirm my rate. I got an email back:

"I can confirm that the interest rate is 0% until March 2005."

Phew Thinks I.

I log in today and find that I have been charged interest of nearly £60. So I got on the phone straight away to Cahoot only to be told that I didn't have a 0% loan?!

After much discussion with me pointing out that I had confirmed on the telephone when I applied AND I had an email from them confirming the rate, the chap has gone away to see what can be done! I told him that even if for some reason I was not eligible for the 0% loan, they had better find away to fix that as I had written confirmation that I was!

Forgive any lack of grammar in this post -- I am somewhat distraught!

I'll keep you informed!

Kat

System

Just had chappie on the phone -- They are very sorry about the mix up and will be refunding my interest and resetting the interest rate to 0%. Provided this happens in the next couple of days, as promised, I shall consider this a compaint well handled ;D

System

Now that's what I call service ;D 1 phone call to Cahoot, 1 phone call from them and all is sorted -- Interest has been refunded Whay can't other places do this (not that I'm thinking of anyone in particular )

Mr_Clingford

Glad to hear things are sorted. Fortunately my loan has been fine so far

ohit

I guess they had no choice, but to fix it. It's got nothing to do with service really.

I'd request something extra for the extra hassle they caused.

Walletwatch

True. I'd call the service commendable if you did not have the e-mail confirmation, and they still admitted their mistake and addressed it promptly !!!