bridesmaid dresses from china?

Leylauk

Heck am glad that I didnt read those feedbacks before mine arrived - I would have been going spare lol. Overall I am happy with the service and they did get back quite quickly to my emails but with these latest feedbacks in mind, it might be worth looking at others. They took about 3 weeks longer than they originally said but then I suppose it is the busy time.

Sorry raspabarbas not had any experience of them but am sure someone else will be able to help.

kelda_shelton

raspabarbas wrote: »

Does anyone here have experience of ordering bridal gowns from Light in the box? I've seen one that's very similar to a really expensive one that I liked on the D!sney Bridal site (lol, I don't think I'll ever grow out of disney ) and was wondering what their quality/ customer service is like?

Well I meialed light int the box and got a customer reference no and they said they would answer the queries within 24 hrs - 7 days later and checkign every day still no response, so its put me off thinking of using them.

kelda_shelton

Leylauk wrote: »

Heck am glad that I didnt read those feedbacks before mine arrived - I would have been going spare lol. Overall I am happy with the service and they did get back quite quickly to my emails but with these latest feedbacks in mind, it might be worth looking at others. They took about 3 weeks longer than they originally said but then I suppose it is the busy time.

Sorry raspabarbas not had any experience of them but am sure someone else will be able to help.

I know you just never know, do you! I mean you are perfectly happy with your dresses and got a good service.

I don't mind waiting an extra few weeks, i can easily build that into my schedule - plus my wedding is dec so i assume a quieter time of year, but the notes that people were being bribed to give positive feedback particulalry worried me!

lindaatno9

Kelda re light in the box

Customer service has to remain constant even after the order has been received. If not, it'll feel like they've got your money and can just leave you to stew. Wrong!!! They can't and it doesn't take much to send an e mail to one or several customers letting them know there is a delay due to whatever reason.
Your wedding is the most important thing to you so it should be to them, however big an organisation they are. If you get bad feelings because they hav'nt carried out a simple task as responding to something within 24 hours like they have said, move on to someone who makes you feel confident in their product.
I've just had a customer tell me she felt totally confident with me because of my communication. A simple line to say, "this is where I'm at" goes a long way.

Regarding terminal730 you have to put the negative feedback into context with the positive. 11 negative opposed to 532 in the last month isn't massive. If it was, they'd soon be out of business. You can't please all of the people all of the time, just some of the people some of the time. (bit confused as to why they sell sports products alongside wedding dresses. Hmmm)

kelda_shelton

yes. To me customer service is really important - like you say a simple email saying - there is a delay or thios is a short note to explain where I am at goes a long way./ For that reason i think i will discount Light in the Box.

I am currently corresponding with an ebay shop called gianinarbridal who have a 100% rate(http://stores.shop.ebay.co.uk/gianinarbridal__W0QQ_armrsZ1)and they have been very helpful in providing all the info, I've asked for and fast responses too...

There are a few comments about them on these links - which seem over all positive but cant actually see the pics as I can see flicker/photbucket etc at work.

http://www.youandyourwedding.co.uk/chatroom/topic/186149

Certainly I have continued to try and find a local dress maker that is as reasonable as Linda but to no avail..

lindaatno9

Looks much the same as others and because of the accesability to ebay and the internet, these types of companies will pop up everywhere. They don't have shops etc for overhead costs. They can trade exactly like I do. From a small workroom.
From the looks of the pictures, the client wanted more beading and by looking at the finished result, she didn't get it. Could be a bridezilla but then she is expecting them to supply something she's asked and paid for but more importantly, what they've promised her.
I guess it's the same with many copies. I'm not allowed to copy direct because of UK copyright laws but there are ways to get around them without altering the look of the gown. Fabrics, seam allowances, pattern used, fastenings etc.
Reading through the posts further on, the client is dissatisfied with her finished gown (via picture). Looking at the image it is "similar" not exactly the same and this is the trap many fall into. However, on recepit and seeing it "in the flesh" she is happy which is all that matters.
Buying from offshore is always going to be a worrying time, but it's much like collecting a dress from a high street store and finding fault with that. It happens.
Hope you get something sorted soon, kelda. x

morwenna

For Chardonnay:

http://s683.photobucket.com/albums/vv194/morwenna_2009/

IHTH x

chardonnay_2

thanks morwenna, it looks gorgeous. i've ordered my sisters dress and got an email to say it will be sent in the next 2 days. cheers

Emesel

lindaatno9 wrote: »

Kelda re light in the box

Customer service has to remain constant even after the order has been received. If not, it'll feel like they've got your money and can just leave you to stew. Wrong!!! They can't and it doesn't take much to send an e mail to one or several customers letting them know there is a delay due to whatever reason.
Your wedding is the most important thing to you so it should be to them, however big an organisation they are. If you get bad feelings because they hav'nt carried out a simple task as responding to something within 24 hours like they have said, move on to someone who makes you feel confident in their product.
I've just had a customer tell me she felt totally confident with me because of my communication. A simple line to say, "this is where I'm at" goes a long way.

Regarding terminal730 you have to put the negative feedback into context with the positive. 11 negative opposed to 532 in the last month isn't massive. If it was, they'd soon be out of business. You can't please all of the people all of the time, just some of the people some of the time. (bit confused as to why they sell sports products alongside wedding dresses. Hmmm)

DO NOT ORDER FROM THESE COWBOYS (terminal730-uk)...I have been waiting for 75 days for the Flowergirl dress I ordered. They have a different excuse every day. I still have not received my dress but have been told that it would be finished on the 10th May, today I was told the 17th due to a hospital appointment?? I will be leaving 3 more negative feedbacks when I eventually received the dress.

If you look at the 532 positive feedbacks, most of them are for Badiminton rackets etc.. Nearly all the negative are for dresses.

lindaatno9

Thanks for this feedback Emesel. I did think it odd to have sports goods alongside wedding wear. I guess everyone wants to jump on the wedding bandwagon. This is my only fear about offshore buying. At least buying from uk, you can jump on a train and go to the supplier direct.(and sit there till you have your goods!)
I hope you get everything resolved and you get your dresses soon.
What is is you are waiting for exactly?