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norwich union or commerical union !!
debs16
Posts: 67 Forumite
Thanks for the reply so it will def me norwich union that are liable then she has contacted the fininicial ombusdman and he has sent a letter to norwich and commerical union he said and then they have eight weeks which are up next week and she hasnt heard anything do you thiink they are just hoping she goes away ,is there anything she can do after the 8 weeks or do you think she should ring them !!!!!!!!!
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do you thiink they are just hoping she goes away
It is eight weeks from when NU send you the acknowledgement letter that they have the complaint. Has that first letter been received?
It is possible that NU dont have the liability. Only if it was sold by one of their employees or agents are they liable. If it was sold by an IFA then the IFA is liable.I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.0 -
they havent sent her a letter yet saying that they are dealing with her compalint she has no calls or letters from them !!!!!!!!!!!0
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the fiinical advisor said he was selling it on behalf of commerical union !!!0
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they havent sent her a letter yet saying that they are dealing with her compalint she has no calls or letters from them !!!!!!!!!!!
The day that NU get the complaint, they will issue a letter explaining the complaints process and timescales. As you havent heard anything, chances are NU havent had the complaint sent to them or its been lost.
I suggest you raise the complaint again but do it through Norwich Union this time and not the FOS.I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.0
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