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Extreme admin charges from FlyBe

If you don't take a flight, you are entitled to claim the tax unpaid by the airline. I set about claiming the tax back and got this in return this morning:
Dear Tuskar_Rock

With reference to your request for refund of taxes. Flybe charge an administration fee of £25 per person, per sector [that's flight leg].

As your taxes total £52.50 per person, this would be subject to an admin. fee of £50 per person, leaving a balance to refund of £2.50 per person.

Please be advised we have today refunded £2.50 back onto the card that made the original payment.

Please allow 3 – 5 working days for it to clear.
Surely this is unfair charging! It must have taken them 15 minutes!

Comments

  • I Agree i am currently in the process of claiming the tax back from jet2.com on the website it says the admin fee for this is £40!

    Who should i complain too?
This discussion has been closed.
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