Tesco Order Question

merzal

I did an online shop last night to be delivered tonight and ordered lots of bacon showing at £1.50 BOGOF, however its now showing at £3 BOGOF so was probably a mistake. However I only really did the shop for the bacon an made it up to £50 with other bits and pieces which I could wait for so I could use a discount code and extra points voucher i had.
Now if the bacon was priced wrong and I don't want it, it will take the order under £50, will they still honour the money off and exta point coupons? If it was a mistake i'm not expecting them to honour the price I just dont wanna pay full price for the rest of my shopping with delivery.
Not sure whether to just cancel the order as I dont want lots of hassle!
Thanks x

amersall

you wont be able to change your order its too late as it will be delivered today, if its the danepak bacon it is 3.00 bogof which makes it 1.50 a pack.i have been buying this online since it came on offer.( so it was not a mistake)just looked now and it states in red 3.00. i used codes with tesco and then returned items they did not take the offer back, so i dont think they will.

merzal

Thanks for that. Will just send it back! Have also noticed the Babybels that I have ordered that are on BOGOF were priced at £1 yesterday, now they are £1.58...
Will have to check the order properly to make sure that everything is priced right, I hope the driver is not in a rush!

andy208833

No need to hassle the driver! Everytime i have had an order delivered and it was wrong or there was a pricing mistake i have rung the helpline number and complained and they have basically written off the contents of what i moaned about, refunded the money from the shopping list for those items and told me to throw the unwanted stuff in the bin!! Bargain!

merzal

I wasn't planning on hassling the driver I just didn't want to have to deal with CS, it always seem to be pot luck whether you get a helpful advisor or one that just refuses to do anything! Hope I get a nic one!

claire21

Updated my bacon thread now - just take it and phone as long as your order shows £1.50 bogof last night you should be fine. (I also take a screen print when I think there might be a problem like the cheap easter eggs).

merzal

I tried to take a screen shot but couldn't get it to work. Its shows on the order that they are £1.50 but not BOGOF... because the order soesn't show the multi-save discounts does it? Or am I being silly?!

CG19a

merzal wrote: »

Thanks for that. Will just send it back! Have also noticed the Babybels that I have ordered that are on BOGOF were priced at £1 yesterday, now they are £1.58...
Will have to check the order properly to make sure that everything is priced right, I hope the driver is not in a rush!

The price you pay for online shopping is the price on the day of delivery. The Babybel was £1 yesterday, as it was on a special offer, they are now £1.58 each, back to normal price, however they are now buy one get one free.

merzal

Yesterday they were showing at £1 BOGOF for deliveries until sometime in May.

CG19a

merzal wrote: »

Yesterday they were showing at £1 BOGOF for deliveries until sometime in May.

I don't work in dot.com but I think the way it works is to give customers advance notice of offers for advance ordering, but uses the current price of the product and just says its "bogof, or 3 for2 etc". I think this has just been the overlap of 2 different offers.

merzal

Oh I see that would make sense. Thanks. Will just send it back then unless they are likely to honour it?