tesco email address

carlih1

Hi

Just tried to do my first online shop with tesco and they don't accept my card, but they do instore. Does anyone have an email address for them so i can tell them i'm qutie angry at having spent half hour doing this.

Carli

carrie483

Hi,

I think the email address is: customercare@tesco.com but i'm not 100% sure, i looked on the site and it doesn't give one. (as you prob already know )

HTH.

Carrie

Somerled

Do it online from the contact page

link here

spa2k

carlih1 wrote:

Hi

Just tried to do my first online shop with tesco and they don't accept my card, but they do instore. Does anyone have an email address for them so i can tell them i'm qutie angry at having spent half hour doing this.

Carli

would this be an electron card carlih1?

The payment methods listed here quite clearly state that electron cards are not accepted online.

If its not an electron card, i would be interested to know why its not accepted online as they seem to take just about every other card!

carlih1

Hi

it IS a visa electron which Halifax kindly replace my trusty solo card with, without asking, it isn't accepted in half the places. To be honest i didn't go through all the terms and conditions when i did my shop because i was in a rush.

Just thought that as they used it in store they could use it online also!

Thanx for all your helps

Carli

spa2k

carlih1 wrote:

Hi

it IS a visa electron which Halifax kindly replace my trusty solo card with, without asking, it isn't accepted in half the places. To be honest i didn't go through all the terms and conditions when i did my shop because i was in a rush.

Just thought that as they used it in store they could use it online also!

Thanx for all your helps

Carli

i made exactly the same mistake a long time ago, and lets face it, who does go through every one of the terms and conditions on a shopping site?!?!

angeluk69_2

same mistake here quite a while ago and i wrote emails made calls and was given a lot of reasons as to why electron cannot be used on this site. I have the same trouble with telephon transaxctions aswell.

unfortunatley no online supermarket (food) accepts electron ...already looked.


But the one question I had for Mr. Tesco was how come they accept Electron on the Extra part of the site but no on groceries...strange

carlih1

Hi

That is very strange, did u ever get an answer. It is a pain as i find it very hard to get to the shops and it would be so much easier, unfortunately because of certain situations i cannot get another card!

carli

spa2k

carlih1 wrote:

Hi

That is very strange, did u ever get an answer. It is a pain as i find it very hard to get to the shops and it would be so much easier, unfortunately because of certain situations i cannot get another card!

carli

I believe that Ocado take electron....part of the waitrose group i think.

http://www.ocado.com/content/html/help3/charges.html#003

carlih1

Hiall thanx for the replies,

shame tesco don't have the motivation to do the same, no reply from them at all, it's a shame because i like tesco and my clubcard points but i think they have just lost a big customer!!!!

Ocado here i come!

carli

enor

Hi,

This link gives some idea of the scale of the problem and probably explaines why you've got no response:

http://news.bbc.co.uk/1/hi/programmes/moneybox/3717331.stm