Instant Management Team???

reeceem08

Hi
I am wondering if anyone knows what this means. My sister is on to csa her ex hubby has stopped making payments to her and csa have contacted his work re his earnings and she rang them today and was told it has passed to the instant management team but they wont tell her what this means and have told her to ring again next mon. Anyone any info please?

Lil2002

Incident Management Team - it means the system has thrown up an error, and that team are looking it to it.

reeceem08

Thanks for that we didnt know what it meant they just told her to ring next week but told her the whole process could take 8 weeks yet. I think they are going to take straight from his wages as he is not paying straight to my sister as he always has done until the last couple of months when he has given her nothing!