kensington redeemed our mortgage by a "clerical error"

beecher

markf679 wrote: »

stress and aggro!!! do you work for them or something beecher??? the main thing is why am i being lied to by the company

No I don't work for them. I simply didn't understand your analogy about being charged extra money in a shop when you're not financially out of pocket.

If you're wanting compensation for 'stress and aggro' then it won't mean you being allowed to stop paying your mortgage, so what I said previously stands.

markf679

are you people missing the point we were told "it was transfered from a solicitors with our names and account number on on the 1st of febuary" then when i do my own investigation we get a call saying we were never ever told that and there are no notes on the account to back it up but i have names and times of the calles of the people who told us this! if they are not trying to hide something why tell us the latter??? then when we go to the police offer us sweet deal to with draw our complaint after they try to scare us by demanding full payment again??? i think you people are missing the plot here

markf679

beecher i want them to honour what they sent in three letters on there headed paper saying "you are no longer a customer of ours and no longer have to pay us any money" we have it three times in letters even after we called them to say we did not pay it off

beecher

I think you're getting slightly carried away - I doubt very much that there's any sort of plot surrounding this, and the papers aren't going to treat this as a follow up to Smeargate.

edit: well you haven't a chance of getting your mortgage paid off (and why should you?) so I don't think there's anything else to be said here really.

markf679

and plus for them to say its never happend before then it turns out its happened in southampton to a family then when i tell them i know of this case they then say "well its the first time on your account"

markf679

beecher you gotta be working for them! lol
why did they tell me about the solicitors then? then say we were never told it?
tell us there was never any money there then told its not a customers money after i challenge them them they wont tell us were it came from

foreversummer

For goodness sake - it is a clerical error, computer error, human error whatever, but it is an obvious error, you obviously know that.

If you can get £250 out of them for your trouble great!

Worse things are happening to people today - accidents, illness, death even. Get a perspective on this!! And calm..... calm..... calm... down or you will blow a blood vessel!!!!

Foreversummer

markf679

i am calm but why cant you people understand that we have been lied too every step of the way about were the money came from then told there is no money then told there is money but its not a customers money then told we were not told about the solicitors then when the police get involved they all of a sudden want to play ball come on people!

globalds

What do you hope will be the outcome?

Kavanne

If you have the deeds and letters confirmed closure, what would happen if kensington tried to take you to court?

I presume the court would find in their favour? You never know there might be some weird precedent about being in possession of the deeds or something.