Tesco - returning item without receipt but with bank statement

ThinkingOfLinking

I bought a load of shopping the other day and the wine I bought is off. I threw the receipt away as I didn't think I would need it tbut I do have the bank statement. I decanted most of the wine back into the bottle so it's clear I've not just drunk it all and tried it on sort of thing...I'm not trying to get a refund but do you think they'll allow me to swap it over?

amersall

i have returned things for exchange at tesco without a reciept and thats fine, i think if you want a refund you may have to have a reciept

nannaC

Flickering_Ember wrote: »

I bought a load of shopping the other day and the wine I bought is off. I threw the receipt away as I didn't think I would need it tbut I do have the bank statement. I decanted most of the wine back into the bottle so it's clear I've not just drunk it all and tried it on sort of thing...I'm not trying to get a refund but do you think they'll allow me to swap it over?

Hi, if you take in your bank statment they should be able to do a copy of your receipt from the transaction number on your statement. They did this once for me when I had to return an item but had milaid my receipt.

MrsBartolozzi

If you have a Tesco clubcard they will have no probs looking it up on their system.
I've returned faulty stuff without a receipt and they just took my clubcard and "found" the transaction for me.
HTH MrsB.

caro100

MrsBartolozzi wrote: »

If you have a Tesco clubcard they will have no probs looking it up on their system.
I've returned faulty stuff without a receipt and they just took my clubcard and "found" the transaction for me.
HTH MrsB.

I tried this when I lost a receipt but the SA in Tesco told me she couldn't check my clubcard for the relevant purchase. I mentioned that I thought it was possible (having read on here previously) but she was adamant it couldn't be done. Was I fobbed off?

I would be interested to know if anyone else has had a successful clubcard check. Thanks

Bronnie

Is the supermarket name on the label of the wine bottle? If so, there is your proof of purchase.

maemaesmummy

caro100 wrote: »

I tried this when I lost a receipt but the SA in Tesco told me she couldn't check my clubcard for the relevant purchase. I mentioned that I thought it was possible (having read on here previously) but she was adamant it couldn't be done. Was I fobbed off?

I would be interested to know if anyone else has had a successful clubcard check. Thanks

yes or even just my debit card and the back office found the transaction.

campbell87_2

caro100 wrote: »

Was I fobbed off?

Yes and No. It can be done but they are reluctant to do it if they are busy, especially of a weekend. It can sometimes take a while and if there is a huge queue or few staff on the CSD then they are likely to not offer this service.

hottips

Hiya

i'm not sure if you have sorted this out already, but if you think that there is going to be a problem call/email tescos customer services beforehand. They will be able to check the transaction for you and call the store before hand.

You should say that you would like to make a complaint - 'You've brought wine that was off, and made a wasted trip to the suppermarket where the assistant was unwilling to help you'.

I had an issue like this before they sorted it out for me and sent me a voucher

redandwhite

Having worked for Tesco it is quite simple to find out what a person purchased by looking at their clubcard details. It does afterall clock everything you buy.

The back office system could also be checked to see what items have been purchased if given relevant details. Dont expect this to be done in busy periods though, the staff simply wont have the time so it wont be done.