ONLY in stock at Bristol - can anyone help?

lacla1966

I was fortunate to find the Sony NWHD5 Hard Disc 20GB MP3 on sale on the Argos website for £99.99 as both my teenage daughters have asked for this item for their birthdays, and at this price I was delighted. I could not access the page on the website on Friday morning, so I telephoned Customer Services. They informed me there were none in Scotland, but the gentleman found 2 at the Bristol Galleries store and 1 in Northern Ireland. He reserved the 2 at Bristol Galleries, and kindly telephoned the branch for me to ask them to deliver to my home and I would pay for postage and packaging. The manager of the branch said this was not possible as he could not take a chip & pin payment over the telephone and I was told I could either go down myself or get someone else living near Bristol to collect them as they had to be paid in person. Later that day I telephoned Customer Services again to request they send the goods to a store in or near the Glasgow area and I would pay for them instore and any delivery charges incurred. Customer Services informed me that goods could not be transported to another branch. They extended the reservation until the 14th of March.

Unfortunately as I have no relatives living anywhere near Bristol. I myself am chronically ill on a nebuliser 4 times daily, and my husband has to care for me, so it is impossible for us to travel to Bristol.

I cannot believe in this day and age a company as big as Argos cannot take a payment over the telephone and deliver these items to store local to myself or post these items direct via Royal Mail Special Delivery.

I e-mailed Argos this information last night, and received this reply this morning:
"Thank you for your e-mail regarding your order.
I would firstly like to apologise for the late reply this is because we are experiencing a high volume of emails.
I can confirm that we do not have delivery dates or can not order items to be delivered to store you will have to wait until they come back in stock .
Sorry for any inconvenience this has caused.
Should you require any further assistance please do not hesitate to contact us at info@argos.co.uk or call us on 0870 600 8784.
Regards,
Jamie Harper
Argos Direct E-Commerce Customer Service Team."

This answer implies they do not read customers e-mails as this item will NOT be back in stock as it is NOT in the new catalogue!! :mad:

If this is the way Argos treat loyal customers, I will think twice about purchasing goods from them again.

Any help would be appreciated.

ScotBoy

It is always a bit of pot luck when large discounts are available in Argos. I don't think you can expect the company to start shipping heavily discounted products around the country - one of the reasons they are cheap is because they limit overheads.

Sending by post would be down to an individual to do - not like John Lewis where you can have stuff posted whenever you want.

If you want convenience then you have to pay the money I am afraid!

brendanego

I think the email you recived is a standard templateone. I once tried to get them to transfer some clearence stock to my local branch, the email I got was virtually identical (from memory). Not much help to you but thought it worth mentioning. I tried by telephone to get them to do this as well and didn't even get as far as someone speaking to a branch it was jus a flat no. I suspect it's another way that Argos can keep their prices down. One more thing, I eventually got the item I was looking for at my local branch about 2 weeks later - it was clearence but perhaps somebody has reserved it and then hasn't picked it up. Keep checking the site!

pavlovs_dog

if you ask in store regarding an inter-store transfer then you MAY receive a slightly more helpful answer.

however this is not as simple a process as customers seem to believe, as the item would have to go from bristol back to the central warehouses, and then from there to scotland. different types of stock are served from different warehouses, stores of differing sizes have deliveries in different frequencies.

how much trouble they will be prpared to go to on your behalf depends largely on two things - 1) who serves you and 2) your attitutde towards them. take it from someone who works on customer services - you come in and start ranting and raving at me before i even have a chance to assess the situation, and you wont get diddly squat. softly softly catchy monkey.

deefin

i have recentyly had problms with argos myself, returned a faulty carpet shampooer and they refused to take i back as it was dusty !!!!!!!!
its not like i use it every day , phoned head office and they arrange dto change it for me . bit pants service though .. and my hubby works for them!!!

pash_2

sent you PM DEEFIN
Pash x

executiverocker

lacla1966 wrote:

I was fortunate to find the Sony NWHD5 Hard Disc 20GB MP3 on sale on the Argos website for £99.99 as both my teenage daughters have asked for this item for their birthdays, and at this price I was delighted. I could not access the page on the website on Friday morning, so I telephoned Customer Services. They informed me there were none in Scotland, but the gentleman found 2 at the Bristol Galleries store and 1 in Northern Ireland. He reserved the 2 at Bristol Galleries, and kindly telephoned the branch for me to ask them to deliver to my home and I would pay for postage and packaging. The manager of the branch said this was not possible as he could not take a chip & pin payment over the telephone and I was told I could either go down myself or get someone else living near Bristol to collect them as they had to be paid in person. Later that day I telephoned Customer Services again to request they send the goods to a store in or near the Glasgow area and I would pay for them instore and any delivery charges incurred. Customer Services informed me that goods could not be transported to another branch. They extended the reservation until the 14th of March.

Unfortunately as I have no relatives living anywhere near Bristol. I myself am chronically ill on a nebuliser 4 times daily, and my husband has to care for me, so it is impossible for us to travel to Bristol.

I cannot believe in this day and age a company as big as Argos cannot take a payment over the telephone and deliver these items to store local to myself or post these items direct via Royal Mail Special Delivery.

I e-mailed Argos this information last night, and received this reply this morning:
"Thank you for your e-mail regarding your order.
I would firstly like to apologise for the late reply this is because we are experiencing a high volume of emails.
I can confirm that we do not have delivery dates or can not order items to be delivered to store you will have to wait until they come back in stock .
Sorry for any inconvenience this has caused.
Should you require any further assistance please do not hesitate to contact us at info@argos.co.uk or call us on 0870 600 8784.
Regards,
Jamie Harper
Argos Direct E-Commerce Customer Service Team."

This answer implies they do not read customers e-mails as this item will NOT be back in stock as it is NOT in the new catalogue!! :mad:

If this is the way Argos treat loyal customers, I will think twice about purchasing goods from them again.

Any help would be appreciated.

well obviously a store cant take a chip and pin card over the phone because the card needs to be physically inserted into the pin machine. Also its not good to be saying your pin number over the phone to some guy.

Argos wont do an interstore transfer for many reasons including the fact that the item may get lost during the transfer etc

Your only other option is to ring the glasgow or bristol store concerned and speak to the manager, as customer services/argos direct are very strict and dont give way as easily.

rowantoad

HMV are doing a creative zen micro 6GB for £99 delivered.
As seen on hotukdeals

lacla1966

Thanks everyone. I just can't believe Argos won't help more. Customer Services have tried their best, they reserved them saying they would speak to Bristol Galleries and get them posted them up to me, only to come back and say the manager wasn't willing to do that incase they got lost/damaged in transport. When I called back asking if they could transfer them to a Glasgow store, Customer Services said that should be no problem, called Bristol Galleries, then came back saying the manager said he couldn't transfer. They then extended the reservation until 14 March. The e-mail I received from Argos said I could wait until they came back in stock at my local store!! They are on a Clearance line!!

I have just paid for a remote control to be posted to me via telephone today, and they took a credit card payment over the telephone no problem, therefore I cannot understand Argos not being able to take one. I have stated I am willing to pay for Royal Mail Special Delivery (which compensates up to £500 for lost/damaged items) or any costs incurred delivering to an Argos in my area, but NOTHING!!!!!!! If they only have 3 of these throughout Britain, why advertise them on the webpage? The only reason I went onto Customer Services on Friday morning was because the webpage was not responding when I was trying to find stock of the item in my area.

Can I pay a reputable firm to courier them up for me? If so, what would I have to do/who would I contact etc?

I have one of these and they are SUPERB. 20gb, credit card size, thats why I am so desparate to get for my daughters birthdays.

Mack_3

They won't post out to you becasue they don't physically have facilities in store to take telephone payment the card needs to be read.

I think they have actually been quite helpfull as it is, but its understandble they cant send items out left right and centre as theyre not a mail order company. To get it to your local store it would have to go through 2 warehouses, and about 3 lorries, not the cheapest thing in the world considering argos is on a major cost cutting issue atm.

I think i read somewhere that sending an unwarrented item of stock to the DC costs the company 94p. Times that by a cage full of 50 items and 30 cages and you get the idea

blah_2

PM me if you still need help

blah