claiming back PPI

Jason_Chapman

I posted a message a few weeks ago about claiming ppi back on a loan I took out in 2004. On the advice given I got hold of a letter making a claim. I have recently got a letter back from my bank.

Dear Mr Chapman,
Thank you for contacting us, and I am sorry you have been so unhappy that you felt you must complain.

One of my team will be responsible for investigating your complaint and I have enclosed our complaints leaflet, which explains our procedure for doing this. High Quality customer service is of great importance to us and we will do everything we can to resolve your complaint in a timely and satisfactory manner.

I know that it is important you to that we resolve you complaint quickly, but we want to do a thorough investigation and sometimes this can take time. If we have not contacted you before then, we will write to you in four weeks to let you know what is happening.

Although I do not know what the outcome will be, I do hope we will be able to find a solution you are happy with.


I just want to know if this is the bank’s way of stalling me or telling me to go and take a run and jump if you think you’re going to get a penny of us.

TheGrant

It's neither. Read it again. It's just what it says.

di3004

Jason_Chapman wrote: »

I posted a message a few weeks ago about claiming ppi back on a loan I took out in 2004. On the advice given I got hold of a letter making a claim. I have recently got a letter back from my bank.

Dear Mr Chapman,
Thank you for contacting us, and I am sorry you have been so unhappy that you felt you must complain.

One of my team will be responsible for investigating your complaint and I have enclosed our complaints leaflet, which explains our procedure for doing this. High Quality customer service is of great importance to us and we will do everything we can to resolve your complaint in a timely and satisfactory manner.

I know that it is important you to that we resolve you complaint quickly, but we want to do a thorough investigation and sometimes this can take time. If we have not contacted you before then, we will write to you in four weeks to let you know what is happening.

Although I do not know what the outcome will be, I do hope we will be able to find a solution you are happy with.


I just want to know if this is the bank’s way of stalling me or telling me to go and take a run and jump if you think you’re going to get a penny of us.

Hi Jason

The normal timescale is that of 8 weeks, sometimes they may request for longer time, but after the 8 weeks have passed, and you hear nothing, you should be able to take this to the FOS, if eligible.

Bear in mind there are a back log of these complaints, this does not help, but its then up to you if your willing to wait longer, or contact the FOS.
Good luck and hope you receive some news soon.;)