Cancel Experian account?

wealdroam

0402steven wrote: »

...she kindly gave me a direct line to the cancellations team. It's:

0800 561 0083 - only open until 6.00pm...

...the website won't tell you that.)

That's twice you've posted this rubbish.

In response to your other iteration I wrote...

Well I had no trouble finding the following on their website...

7.1 If you choose to cancel your membership of a Experian CreditExpert Service, you may be entitled to receive a refund. If you have not paid a charge for use of your Experian CreditExpert Service (for example, under a Trial or Redemption Code), you will not be entitled to a refund. You can cancel by calling us or...

Clicking on 'calling us' shows...

Please contact us on 0800 561 0083

Our opening hours are Mon-Fri 9am - 6pm and Sat 9am - 1pm

0402steven

OK - wealdroam, that is a fair comment, and thank you for the tip.

That aside, I really think "How do I cancel my subscription?" is a fair question and surely should feature somewhere more prominently - in FAQ's for example?

Unfortunately I didn't have the time available to go through the 21 pages of T&C's to find the answer.

The main website "Contact us" page does not have a link to the pop-up you refer to, and does not give any indication that the cancellation team is not available after 6pm.

Burying the cancellation telephone number, and opening times on a pop up link on page 17 of the T&C's - found by clicking an 8pt font link on the footer of the page - do you think that constitues clear instructions and good website navigation? I don't, but then that's just my opinion.

In any case, I have cancelled now, and use the services of Noddle, same information, but it's free!!! :j

hmo

0402steven wrote: »

OK - wealdroam, that is a fair comment, and thank you for the tip.

That aside, I really think "How do I cancel my subscription?" is a fair question and surely should feature somewhere more prominently - in FAQ's for example?

Unfortunately I didn't have the time available to go through the 21 pages of T&C's to find the answer.

The main website "Contact us" page does not have a link to the pop-up you refer to, and does not give any indication that the cancellation team is not available after 6pm.

Burying the cancellation telephone number, and opening times on a pop up link on page 17 of the T&C's - found by clicking an 8pt font link on the footer of the page - do you think that constitues clear instructions and good website navigation? I don't, but then that's just my opinion.

In any case, I have cancelled now, and use the services of Noddle, same information, but it's free!!! :j

can you tell me how to cancel i want to but couldnt find info, thanks

hmo

sorry seen the info now

0402steven

Telephone:

0800 561 0083

Lines open:

Mon-Fri 9am - 6pm
Sat 9am - 1pm

lingy_2

01159356662 for mobile users :beer:

morrison23

Thanks steven. Called them and of course they ask why you want to leave and try to get you to stay, but it only took 5 minutes
Will join again every 6 months or so to check up on it but no point paying subscription me thinks

thermalCat

To cancel your membership please call us on free phone 0800 561 0083 (Monday - Friday 9am until 6pm and Saturday 9am until 1pm).

via their faq,