funny Natwest story - had to share...

Little_Pickle

Hi all,

thought I'd tell you our little Natwest story.
I was to be added to OH's accounts as we 'merged' our finances.

• It took 3 months to get me added and my cards to arrive (various Natwest errors)
• Once cards arrived, we awaited the pin numbers
• re-ordered pin numbers - they sent cheque books
• sent cheque books back and cancelled as they were sent in error - they CHARGED us for cancelling the cheque books
• we called back, re-ordered pin numbers again and got the charges reversed.
• they sent us new cheque books again - we kept them to cut back on hassle
• we called again and re-ordered pin numbers a further 3 times
• we moved house and called to change address - which we were told was completed
• called a week later to chase pin numbers - old address still showing
• finally managed to get to a branch and sort it all out - very friendly woman helped us and was great - we left happy, but called on the telephone 5 mins later to say she had forgotten to get us to sign some forms
• requested that the complaints department call us so we could log a complaint
• they called us at 8.15am :rolleyes: (bit early if you ask me!)
• OH spoke to them just now and mentioned that First Direct was offering us £100 to move - could Natwest give us £100 as a sorry and to keep us? - NO... but we can send you some FLOWERS to say sorry. !!!!!!????
• Natwest can only send us flowers, during the week, we work - they will get stolen or sit on the doorstep ALL day telling everyone that we are out......

*SIGH*! :rolleyes:

jayss

Did you get the PINs?
Hope it works out. Flowers pfft.

They once sent me a card with the wrong name on, so went cancelled it and got new card issued (this was after having the account many years) next time my card was renewed they sent 2 cards 1 with right name one with wrong.

Horace

Join First Direct - they're fab and you can speak to friendly folks in the UK 24 hours a day 365 days a year. Far better than Natwest who don't deserve your business.

eslick

had a similar bad customer experience with Abbey, they sent me a £2 pen

now thats a thread the worst apology gift from a bank

fatpiggy

A few years ago I had a cheque-book go missing in the post. Reported it missing and asked the NatWest to put a stop on all the cheques. I also informed them that I was due a new guarantee card within a week, so to hold it at my branch and I would collect it in person. Yep, you guessed it, and the same person who'd nicked the chequebook then spent £1100 of my money when they took delivery of my blank card. Unfortunately, the NatWest didn't tell me there was a problem until the day before I was leaving the country for a week. Got told to go to the police and report it, did that and got sent back by the police for not bringing any proof of fraud - I'd asked the bank specifically if I needed to take anything like that and they said no. Then they charged me fees and interest for having an unauthorised overdraft. I went in to the branch during a busy lunchtime and stood in the lobby loudly announcing their gross incompetence to every other customer in the room - very satisfying!

totmalysh

I had a similar story with Abbey (Santander) credit card. I was moving and advised of new details, it took them 6 months to change it, sent statements to old address, got charged for not paying the credit card, was threatened by their staff. When I was tired of all this hassle I tried to close the card, guess what? It took Abbey nearly 11 months to action the closure. I am now steering clear of anything to do with Abbey.
As a part of my battle with them, I wrote 5 letters and made 10 phone calls to close that account. They were very sorry and gave me £100.

The_Golden_Goose

Yet amazingly the banks never seem to !!!! up when doing a BT to them or when you take out an insurance with them............

natters_2

I added my OH to my Natwest account - had the account for at least 10 years before I added him - then they had the cheek to ring up and ask for him to respond to a customer satisfaction, they refused to deal with me. He thought it was hilarious - I was incredibly miffed and annoyed at the blatant discrimination.

I got the last laugh though - when our finances hit the skids - it was him they constantly rang wanting repayment!