[b]the Bank Gave Out Someone Else's Details[/b]

Zebedy_2

Hi. I am writing this to get some advice. My friend has been having financial troubles since she moved to the UK as she has to pay back loans in SA. Her mom had been helping her by depositing money to her account. About 2 weeks ago, her mom was depositing more money into the account and decided to check on how her daughters account was doing. THE BANK ACTUALLY GAVE HER A PRINT OUT and then also informed her that her daughter had an overdraft and had applied for a credit card. They also told her when that Credit Card was being sent out.

Needless to say that help from her mom was taken away and now she is struggling. The fact that she is bad with money is one thing, but now she has complained to her bank and they are really freaking out asking her how much she wants compensation. She is scared that if she tries to take it too far, she won't be able to as she can't afford a lawyer and the bank obviously could. They are pressurising her into giving them an amount.

First of all, what is the best thing she should do considering she does have debts to pay off and the money would be useful...

...and secondly if she proceeded without a lawyer what should she do?

Thanks for all comments and helpful suggestions. This needs to be fixed fast and before she does anything too impulsive.

Slayerx

Which bank was this?

intel

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