Damn those Credit Expert ( experian ) people!!!

SeriouslyStressed

Damn those Credit Expert people!
I'd read about them here. get your free credit report details for 30 days.....

So i signed up. had a shufty of my details, all good stuff, no defaults, nothing bad and a score of 953 ( which cost me a fiver to find out )

In week three of the 30 day freebie. i sent them a polite thanks but no thanks. please accept this as my formal notice of cancellation etc email.... ( as they requested ).. then they sent me an email back. I had to reply to confirm i wanted to quit.... yup, no problem. did that...... done and dusted..........


NOT...........!!!!!!!!!!!!


I just got an email the other day.........


Dear (name), <--- I've removed my name for anonimity!

We hope that you are enjoying all the benefits of your CreditExpert Monitoring Service membership.

Along with a wealth of other benefits, you now have unlimited access to your online Experian® credit report. We will also continue to monitor and alert you to significant changes to your Experian® credit report on a weekly basis.

And, don't forget, you also have access to these exclusive membership benefits:

• Quarterly online credit newsletters
• Ask the Expert for credit queries
• Financial tools and calculators
• Credit report query forms
• Freephone customer service supported by credit report specialists
• A fraud resolution service should someone steal your identity

To ensure uninterrupted service, your first monthly membership subscription of £5.99 has been collected from your account and a further monthly membership fee will be collected at the start of each future monthly membership period.

Please print this e-mail for your records and if you have any questions, please e-mail our Customer Service Centre on [email="CustomerService&#64;CreditExpert.co.uk"]CustomerService@CreditExpert.co.uk[/email] quoting your report reference number: (********) <- I just deleted this for obvious reasons here.

Once again, congratulations on your new membership and in taking an important step in managing and protecting your credit information. Logon to http://www.creditexpert.co.uk today and continue to effectively manage your credit history.


Many thanks,

CreditExpert

Please do not reply to this e-mail. This e-mail address is not monitored. If you would like to contact us, please send your e-mail to [email="CustomerService&#64;CreditExpert.co.uk"]CustomerService@CreditExpert.co.uk[/email]



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DAMN THEM TO HELL!!!!!!!!!!!!

I cancelled!
Now they're taking money off me !!! ( well Tesco Visa )

I sent them back an abrupt email reminding them I'd cancelled and reminded them of the email they'd sent me after I'd sent my quitting letter...... and I just got an auto-responder letter saying thankyou for your email, we will look at your information and reply in 8 days!!!


HAS ANYONE ELSE HAD THIS HAPPEN TO THEM ??????????

roswell

Didnt happen to me but i didnt use any of there services other than the free trial.

mom23

Hi seriously stressed
exactly the same thing happened to me!! not only did i email (and they replied telling me that it had been cancelled!!!) i had also written!! but guess what!! i got exactly the same email as you on monday!! :mad:
Have emailed back telling them that i no longer have membership, and am waiting to hear!!
I wish i'd telephoned!!!

Petal_3

Hi there

I used the free trial too - cancelled by email and had no problems or payments taken. I guess it's bound to happen on occasion. Hopefully you'll have no problem with reimbursement.
x

whatamess_2

Hi I had similar happen. Sent them an email to cancel when they sent subscription reminder. They still took the money so promptly requested, again by email, that they cancel subscription and reimburse money I also attached copy of original email.
They were actually alright and refunded the money within 2 weeks.
Messy

Experian_company_representative

Seriouslystressed - please don't worry, if any charges have been made to your card they will be refunded. If you want to speak to someone to check your cancellation is being processed, phone us free on 0800 656 9000.