Hello Kitty beware!

spannaz

Thanks azp74 for posting the competition, I won on the instant win. However when my mystery prize arrived today I was charged £20.95 customs/vat/admin by UPS. The prize is a T-shirt sent over from America. I've just had a long and fruitless rant to UPS about the charge.
On the up side it is a nice T-shirt valued at £21.


Just a little update; M.a.c have apologised and offered me cash or cosmetics. So all is well, cheers xx

sparky61

Oh dear, that's not good :rolleyes: Did it mention possible charges in the t&c's? might be worth contacting them if it didn't.

PinkLady

Blimey! Thanks for the warning!

spannaz

It doesn't explicitly mention charges in the T&Cs. But it does say
ANY COSTS AND EXPENSES ASSOCIATED WITH PRIZE ACCEPTANCE AND USE NOT SPECIFIED HEREIN AS BEING PROVIDED ARE WINNERS’ SOLE RESPONSIBILITY.

cg1982

omg thats terrible

cookinmummy

Well thats a shame - sorry you had to fork out!:( Are there contact details with the parcel - for Hello Kitty?

spannaz

I'll write to the press office. They are targeting young people (not me!) and such charges could be a nasty shock for parents.

Miss_Cinnabon

thats a shame about the charges but well done on the win

wingobins

Oh sorry to hear that, thanks for the warning! Well done on your win anyway.

Tulip

Sorry to hear that.Thanks for the warning,well done on win anyway

glodh1973

well done