M&S Case of 12 bottles of red wine £29.94

Ivory_Tinkler

Just ordered two cases of the cheap wine even though I should have only ordered one but I couldn't let this offer slip away again :j

jbro

We tried a bottle and enjoyed it. Excellent value for the price.

DozyDoris

Won't let me order more than one

hanatan

Have you ever had any problems with M&S delivery?

We live in a flat and the gate is locked with security code. So we normally ask for the drivers to call us so that we can let them in. I was waiting for the driver all day but they did not turn up. I could not truck our package visa website due to their IT problems. I called the customer service and mentioned the driver needs to have my phone number to get through and the customer service representative said they will pass my number to the driver. Next day I waited for them again and contacted the customer service around lunch time if they can make it on that day and they said yes. However the driver did not turn up though I waited for all day. My boyfriend contacted M&S and they said the driver was attempted to come to our flat three times but they could not get through as the gate was locked, which we are already stated . We were angry as we mentioned the customer service in advance they need our telephone number and I wasted my two days just waiting for them. They also said the driver does not have the mobile phone number so they cannot contact you. Why did they not mention it before? What is the point to giving the phone number then? I also could not believe it as a person who worked for the logistic company, the driver who does not have the mobile phone. They asked up to give the code number for the gate, but obviously we did not want to give it to someone stranger.

We were annoyed with the such a poor communication. We order other supermarkets or Amazons sometimes but none of them had problems to call us to open the gate. We are very disappointed with M&S as they are famous for such a good customer service and we can not do online shopping from M&S anymore.
Does anyone have the same problems?