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Virgin 'offer'
zippydi
Posts: 7 Forumite
HI
OK, we are with Virgin, and recently just got an email telling about changes. One is that in order to save £1.25 per month it is best to go onto e-billing. Done!
We have TVdigital and phone and computer broadband--all Virgin. And my Broadband is the lowest speed which is medium. And the faster speeds are staying same. However they are putting price up for medium to £2.00 per month. However I am told the speed of our broadband will increase to (L) which is 10mb.
But the customer service said there was an 'offer', and said that if we went to (XL)--which is more than (L), then we will only have to pay an extra £1.50 per month but will have to sign a 12 month contract for the 'discount of £19 odd'
I asked her why it was that a much faster speed should be less? And that, would it ever be possible if they were to put price up to go back to M--the lowest. She said no.
So I smell something fishy. That Virgin is luring their customers onto a faster broadband with a 'discount' and once having signed contract and/or in future the price will greatly rise
What are your thoughts on this please?
OK, we are with Virgin, and recently just got an email telling about changes. One is that in order to save £1.25 per month it is best to go onto e-billing. Done!
We have TVdigital and phone and computer broadband--all Virgin. And my Broadband is the lowest speed which is medium. And the faster speeds are staying same. However they are putting price up for medium to £2.00 per month. However I am told the speed of our broadband will increase to (L) which is 10mb.
But the customer service said there was an 'offer', and said that if we went to (XL)--which is more than (L), then we will only have to pay an extra £1.50 per month but will have to sign a 12 month contract for the 'discount of £19 odd'
I asked her why it was that a much faster speed should be less? And that, would it ever be possible if they were to put price up to go back to M--the lowest. She said no.
So I smell something fishy. That Virgin is luring their customers onto a faster broadband with a 'discount' and once having signed contract and/or in future the price will greatly rise
What are your thoughts on this please?
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