Welcome Finance..Help

mYoumg

Hello every body

I have a Problem with welcome Finance, I took a loan from them with PPI after 12 months I cancelled the PPI and signed a new agreement, but they did not start to enforce the new agreement but they kept enforcing the old agreement after 3 months I send to them Subject Access Request They send me a statement with a breakdown of my account, but they did not send me the new agreement They send the old agreement with the PPI which I cancelled.
I do not know what to do DID they comply to my Subject Access Request or not, can they enforce the old agreement if they do not have the new agreement

Plz I need some help to deal with them.

Many thanks

rosemahairy

Have you got a copy of the new agreement? The latter would be the one which is enforceable. If you get no where give the Financial Ombudsman a call. Claim back the PPI too if you can use the template letters on here.

mYoumg

Thank you rosemahairy, one time I called them they said yes you signed new contract you have to wait for our response, I send letter to welcome head office I am waiting for them and I'll claim back the PPI
but the problem is that they take long time to respond

petermb_2

mYoumg wrote: »

Thank you rosemahairy, one time I called them they said yes you signed new contract you have to wait for our response, I send letter to welcome head office I am waiting for them and I'll claim back the PPI
but the problem is that they take long time to respond

The Welcome issue has gone beyond just claiming ppi back. If the only agreement they are prepared to provide is the one with ppi on it then use it to your advantage. You could use the ppi to challenge the loan itself.

Sol00

It's quite probable that the Agreement you signed has got lost and there still keeping you to the old Agreement. This might work to your advantage though, as Peter said.

Send a SAR to Welcome to find out what information they have about you, that way you'll know what Agreement they're actually working from.

mYoumg

I have the new agreement but i have to look for it it is somewhere in my house

I sent to them the SAR and they sent to me Copy of the old agreement

I wrote to them back requesting copy of the new agreement but I did not receive any thing from them

petermb_2

mYoumg wrote: »

I have the new agreement but i have to look for it it is somewhere in my house

I sent to them the SAR and they sent to me Copy of the old agreement

I wrote to them back requesting copy of the new agreement but I did not receive any thing from them

That is ok. You can challenge on the original agreements and then wipe out the new one anyway.

mYoumg

petermb wrote: »

That is ok. You can challenge on the original agreements and then wipe out the new one anyway.

Thank you
Can you explain to me how I can challenge the original agreement.

petermb_2

The issues outside mis-selling are difficult to win without using a specialist lawyer. That is because even with claims companies the lenders bluff and lie to maintain the status quo. A knowledgeable lawyer can see through the bull and action a litigation case, which will untimately win you the compensation you deserve.

Now there is a free service to do this you can make your claim without risk or cost.

mr2nut

Peter,

I have sent you a few pms, not sure if your inbox is full or not...?

Cheers

petermb_2

mr2nut wrote: »

Peter,

I have sent you a few pms, not sure if your inbox is full or not...?

Cheers

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