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have sent MBNA token £1 and they want me to call....do i?

As title says i sent MBNA £1 token payment with proforma financial hardship letter that CCCS sent me and income/expenditure sheet. MBNA thanked me for sending the budget sheet and asked me to call them to discuss my situation. Should i call or conduct any exchange in writing only. What should i say?

Comments

  • Leixlip1
    Leixlip1 Posts: 372 Forumite
    In writing is best. MBNA will probably try and sell you a loan if you call the,m as they have with me and others in the past, and try and pressure you into unrealistic payments. If CCCS are acting on your behalf let them know and let them deal with it.
    They were a pain for a while but once they accepted my (self managed) DMP they have been fine....touch wood.
  • Deep_In_Debt
    Deep_In_Debt Posts: 8,579 Forumite
    Part of the Furniture 1,000 Posts Photogenic Mortgage-free Glee!
    MBNA were and are brilliant with me since I started my dmp a year ago. Don't call them - speak to CCCS. MBNA will try and sell you a loan as others have said and keep paying what you can afford.
    Debt 30k in 2008.:eek::o Cleared all my debt in 2013 and loving being debt free :)
    Mortgage free since 2014 :)
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