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Computeach Cancellation
comedy_dave
Posts: 61 Forumite
Evening all,
If you have been reading my SOA thread on debt-free wannabe, you will know that a large percentage of my debt is a loan for some computeach courses. In July they will get a whole lot bigger, as the interest joins the party.
Since joining computeach in June 2008, I have changed jobs and my new employer is a further education college, with all these courses on site. And the best bit, is I can do them for free.
So obviously, I don't want to be paying £3055 (or over £6000 when the interest kicks in) for the computeach courses.
I have spoken to computeach, and the nice lady on the phone explained thier 14 day cancellation policy, and that I was way past that point. She advised me to email the customer care dept. and mark my message for the attention of management. I should explain the circumstance and they may award me a "partial" refund. Now until I hear back from them I believe this to be a huge "fob off".
Somewhere in my SOA thread, someone mentioned that this may fall under the same juristiction as Gym Memberships, and therefore I may be able to demand a refund as I no longer need or want thier services.
Could someone please explain to me the exact ins, outs and pitfalls that I may face. And if infact I have a case for a refund.
Many thanks in advance for your time
If you have been reading my SOA thread on debt-free wannabe, you will know that a large percentage of my debt is a loan for some computeach courses. In July they will get a whole lot bigger, as the interest joins the party.
Since joining computeach in June 2008, I have changed jobs and my new employer is a further education college, with all these courses on site. And the best bit, is I can do them for free.
So obviously, I don't want to be paying £3055 (or over £6000 when the interest kicks in) for the computeach courses.
I have spoken to computeach, and the nice lady on the phone explained thier 14 day cancellation policy, and that I was way past that point. She advised me to email the customer care dept. and mark my message for the attention of management. I should explain the circumstance and they may award me a "partial" refund. Now until I hear back from them I believe this to be a huge "fob off".
Somewhere in my SOA thread, someone mentioned that this may fall under the same juristiction as Gym Memberships, and therefore I may be able to demand a refund as I no longer need or want thier services.
Could someone please explain to me the exact ins, outs and pitfalls that I may face. And if infact I have a case for a refund.
Many thanks in advance for your time
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