trying to claim my prize still

NaughtyAngel2007

sorry to post here but does anyone know if daniel is the owner of wtdwtk's website or is there someone above him? . you might remember i had an email to say i had won on the site , then he told me it was a mistake. after alot of emails and me telling them i was going to take it further , i was offered compensation of tickets to see lazy town live. ive chased and chased him to get me the tickets as promised but i get very short replys in note form emails and feel im getting the brush off. really fed up with it now. so any info would be good please.

Happy_shopper

Sorry to hear you're still having a bad time with this. Time to take it further, I reckon...

cheznal

I've had problems with receiving a wii from a comp that I won on goodtoknow.co.uk, the PR company will not reply to either my emails or the ones from the lady who informed me of my prize. I was advised to contact the institute of sales promotions with regards to chasing up prizes.

Here is the post from Lilias on my thread with advice to contact ISP. I hope it helps:

lilias wrote: »

From Velvet Glove's Comping Guide

7 What happens if my prize doesn’t turn up?
This is going to be individual to each comp. Usually it will state in the T & C for each comp how long it should take for the prizes to be dispatched to winners. As a general rule though or in the absence of any particular details in the T & C, allow 28 days, (allow more if we are experiencing postal strikes or extreme weather conditions). If the prize hasn't arrived by then, get in touch with the company offering the prize. Try to contact the person whose details you have & ask politely if there is a problem with delivery. A telephone call is the best way, but failing that try emailing them. If they don't reply, look on the original website for contact details & contact them, again being as polite as you can.

If you still get no response from them, there are a few different things you can try.

The Institute of Sales Promotions [EMAIL="complaints@isp.org.uk"]complaints@isp.org.uk[/EMAIL] lay down the guidelines which comp organisors must follow. MSE Compers have reported that they are very good at investigating dodgy comps & missing prizes with one chap in particular [EMAIL="edwinm@isp.org.uk"]Edwin Mutton[/EMAIL], being an absolute star.

The Advertising Standards Authority have an online complaints form.

I had an issue with a prize not turning up & after chasing politely for 5 months, I mentioned that I had been advised to talk to the Institute of Sales Promotions about the matter. Funnily enough that resulted in a letter of apology within a few days, along with a box of ‘Apology Goodies’ & my prize turned up 2 weeks later. Just remember to keep your cool & remain polite.

Stranger_Than_Fiction

Yes, definitely go to ISP. I had to do this once and found them really helpful. Apparently this sort of thing happens quite a lot and I got good results so hopefully you will too. Good luck!

Tulip

Good Luck,hope you get this sorted.Edwin Mutton is great as he tried to help me and couldnt.got on to ASA who were fantastic when I won a boxset of Bourne films once and I contacted Edwin to say I had resolved things.

Katie

NaughtyAngel2007

thank you for advice. i have kept all the emails so will attach them.
should i just go ahead and contact the ASA or tell him im doing it first ?

Munchkim

melandtony wrote: »

thank you for advice. i have kept all the emails so will attach them.
should i just go ahead and contact the ASA or tell him im doing it first ?

Telling him might work, it did for me, I was getting the run around about one prize being delivered, I told them if I didn't have it or some proof of postage by a certain time/date I'd complain to the isp......it got posted out to me that day

Good luck with it, hope you get it sorted for your kids

NaughtyAngel2007

ive sent him a letter , getting pig sick of this now. why should companys get away with this ? they offer the goods , then they should follow it out. grrrr....going for a shower to chill