returning goods without receipt

Helen_from_yorkshire

calleyw wrote:

I have most of my food shopping receipts going back a year. Just binned the ones from the start of 2005.

I'm intrigued as to why you keep your food shopping receipts for that long ... surely the food was eaten long ago and impossible to take back :eek: well in it's original form anyway.

I do keep grocery till receipts if I have bought a DVD at the same time, but if it's just food, it's thrown once checked will credit card bill/bank statement.

hammy_the_hammer

laurz121 wrote:

Yu don't need a reciept to return a faulty item, it is upto the shop to prove that you didnt purchase the item from them.

I have just finished a trading law course at work (a well known diy chain) and on that course we were told that the law states customers do not need to prove they bought the item from us, we have to prove they didnt.

is that not trying to prove a negative . how can a store prove you didn't buy a freely available item from them for example a tin of dulux paint ? plainly wrong in law but possibly a company policy ie if they stock it they'll sort it