'Would you help a fellow consumer?' poll results/discussion

LameWolf

I'd have loved to have been able to say "B" but being a very nervous and shy person, went for "C".

However, if I was in such a shop, my husband would definitely be with me, and I have no doubt that he'd wade in with "B" with no need for me to say anything at all.:o

Justcoll

Definitely B!

As Annie said earlier, we are, as a country, too embarrassed to make a fuss about things. Whilst I don't do so just for the sake of it, I will make a stand if I feel the issue is important - otherwise nothing changes.

poppy10_2

I've done B a few times already. Nothing more satisfying than quoting the the Sale of Goods Act to some spotty teenage gimp with an attitude at Dixons.

WickedAunt

Like Poppy10, I've used the 'B' option a few times.
(The youngster in question was a geek at PCWorld and the customer a puzzled woman; the lad didn't believe a 'mature' woman like me could know anything about PCs .. pity for him that I spent over twenty years working in IT.)
I don't know everything, so I would only do this if I were sure of my ground, and if I could do so politely and discreetly.
No point in humiliating someone, just point out the mistake.

No_Future

chal wrote: »

Antagonised or not, they can't deny you your legal rights.

My personal motto: "Accept no crap"!

Hell yeah.

WEEGIE

I voted 'B' as I hate to see vulnerable people being taken a loan of.

kavakava

B. Definitely B - hate when companies try to take advantage of consumers and inconvenience them - when it's their legal obligation to fix/repair/refund/replace any faulty item in the first 12 months.

rag31

I assumed B would be in the 80-90%s - I wouldn't even think about it. I'm always sticking my oar in telling off bullying kids, or adults, demanding to be treated fairly for myself and others, that kinda thing.

Becky

Paul_Varjak

I have stuck up for non-savvy customers more than once. But when I see a customer trying to con the shop I keep quiet!

the_rottweiler

Absolutely B, in fact I have spoken out in front of staff, sometimes its cos staff are poorly trained, other times its cos they are lazy.
Either way the the unknowing customer is getting shafted, I have even offered to call trading standards on my mobile so they could clarify SOGA to the staff