Do I have to pay back an overpayment on a refund?

jeepers1

I've recently been on a Holiday which was a holiday from hell in the USA. I booked through expedia and demanded a refund as the accomodation was shoddy and nothing like the pictures depicted the accomodation to be.

They offered to refund me 50% of the cost of the accomodation approx £200 even though I never stayed at a different hotel and had to falk out an extra £600 for a standard hotel to stay in. Plus taxi fairs + several 20-40 minute long distance phone call to expedia at £1 per minute. I gave expedia my credit card details because they said they had lost them and they said they would refund £200.

This never happened so in Jan I rang them after spending 50 mins on hold and they agreed they would refund the amount there and then, I asked if they could do this on a different card and they did. Later that day I recevied a refund email to confirm approx £900 had been refunded to me. Then when checking the credit card I orginally used to pay for the holiday that expedia said they didnt have there was another refund for approx £1000.

Today I got an email from expedia to say they have had problems with their refund/payments system and that they will debit my credit card that I originally used to pay for the holiday in the next 5 days but havent confirmed an amount. Needless to say I have contacted my credit card provider and cancelled the card to stop this transaction.

Do I legally have to pay this back to expedia?

jonesMUFCforever

Yes you do - cancelling the card won't do you any good they will still take the payment.

MarkyMarkD

For goodness's sake, you are pathetic.

You cancelled your card why? In the hope that you could steal a big pile of money from Expedia?

And that would be right how, exactly?

This is moneysavingexpert.com, not StealABigPileOfMoney.com.

rl290

If you are overpaid by a company, person or organisation you will always need to return the money to them. While you may think that this is an annoying legal requirement (and it's a well tested one at that), most of us put it down to simple MORALITY. The money does not belong to you - you did not earn it, win it nor deserve it*. I point out that had you, for example, accidentally paid Expedia too much money, I'm sure you would be pretty ticked off if they had done what you are doing now...

R

* If you think you do deserve this money because of the aweful holiday, the correct procedure to take is to follow the company's formal complaints process... not to prey on an error of theirs. I am sure that if you ask people on this forum how to proceed, they will give you the best course of action.

Dave101t

if the money is not owed to you, and is paid to you in error, then it at no point belongs to you so to withhold it will lead to court.

jeepers1

MarkyMarkD wrote: »

For goodness's sake, you are pathetic.

You cancelled your card why? In the hope that you could steal a big pile of money from Expedia?

And that would be right how, exactly?

This is moneysavingexpert.com, not StealABigPileOfMoney.com.

I find your message rather rude! If you had any inteligence about you and werent so judgemental you would read my post properly!

Who in their right mind would allow any company to debit money from their account without them confirming the amount they are wanting to claim first???!

A mouth like yours must get you in some trouble young man!!

Thank to everyone else that has been civil enough to reply nicely. Last time I checked this was a forum to seek support/advice etc from people, not to be hung drawn and quartered like you have attempted to do.

An apology would be greatly appreciated??? I await your apology with little anticipation.

Thanks everyone!

pink_princess

Have you e-mailed them asking how much they ll take from your card?this should really have been your first action rather than cancelling your card.

Robert_Sterling_3

Hi Jeepers1.

You ask for some money back.
You got more back than you should.
The company said they would take the money back.
They had your card details.
You close the card to prevent them taking the money.
How do you propose to return the money?
If someone takes more money than they should using a Direct Debit you are guaranteed that you will get the money back.

MarkyMarkD used intemperate language to express his view.
You in return gave as good, or should I say as bad, as you got.

I think I have used temperate language.

I am now pondering the question of who do I think to be the more believable of the two of you.
Should I go with MarkyMarkD 8413 posts 3418 thanks and regular dispayer of wisdom
or you a new poster. The jury is out at present.

Peace and good will.

MarkyMarkD

You will wait a long time if you expect an apology, jeepers.

We are talking about a CREDIT CARD here, not a current account debit card.

It doesn't matter at all if they tell you exactly what amount they are going to debit, and when. Presumably they are going to debit the amount they incorrectly credited, which is sitting as a credit on your card account unless you have spent the money whilst labouring under the misapprehension that stealing from them was OK.

If (for some reason) they debit the wrong card but with the right amount, then you might have to get the card company which is in credit to issue a cheque which you can send to the other one. All of that is easily achieved in the timescale of a card's interest free period.

All you've done in your response is attempt to divert attention from your stealing intentions onto my intemperance. And yes, I admit that sometimes in 8,000+ posts I get a bit intemperate - about once a year or so - when people are asking things which are completely silly or which just make no sense at all.

As others have pointed out, the card will be debited whether you have cancelled it or not.

How, out of interest, did you justify cancelling it to your card issuer? Did you lie to them to, telling them it had been lost or stolen? Or did you explain why, in which case they should have advised you that cancelling it was futile.